"I found these tests easy to use."

I found these tests easy to use. Also found the instructions es.asy to understand

"Was easy to order online and prices…"

Was easy to order online and prices seem good compared to some other suppliers. The only thing - but may be due to problems with courier - was expecting on Saturday but arrived on the Tuesday.

"Easy to order and to receive"

Easy to order and to receive.
Just clicked and sat back and waited for delivery.

"It is impossible to to a return and to…"

It is impossible to to a return and to get refund

"Took 6 days before I received them"

Took 6 days before I received them

"Fairly good price for the tests and…"

Fairly good price for the tests and website was easy to use and to place order. Shame they use Royal Mail to deliver them as it took longer than expected for my order to arrive.

"Said would take 2 days"

Said would take 2 days. Did not arrive for 6 days.

"Incorrect web site information."

On the website before you buy it states in the FAQ “our lab operates 24 hours a day, 7 days a week and 365 days a year” but when you do the test it tells you “any results received at our lab after midday on Friday may not be processed until the following Monday “!
I nearly couldn’t fly because of this had to arrange and pay for another test.

Update.
After contacting the company they did, after some initial hesitation, offer a refund. Apparently, the web site information was incorrect and they will be correcting it.

"Successful re-order"

Successful re-order. Ordered more this time so a couple of days more on delivery, which may have been the R.Mail.

"Still waiting after 3 days"

Still waiting after 3 days