"Gillingham dock apartment"

Perfect accomodation from start to finish. Easy check-in and checkout, hi spec apartment with fabulous views. Very quiet neighbours and reasonably priced

"Shocking customer service"

Arranged a waterside apartment for a friends 40th birthday, whole experience start to finish was a disaster. Apartment was cancelled just hours before we were due to arrive with numerous excuses given, alternative apartment offered without a view and was told it was more expensive but was offered an insulting 5% discount. We had no choice but to take apartment, upon arrival, waited half a hour to be met by a young boy in a hoodie who handed us a plastic bag with keys in. The apartment itself can’t be faulted. Next morning we get called at 9.50am by the boy saying he is downstairs and we need to leave (bearing in mind check out is 11am). After rushing out, this boy was no where to be seen, numerous phone calls back and forth, it turns out he was at the original apartment, this took around 2 hours to resolve. In the space of 24 hours I had nearly 30 calls from this company sorting out all the mistakes, the last call was a promise to look into the errors and call me back, to this day I’ve never heard from them again. I’ve noticed other reviews have picked up on poor customer service, it’s a shame they have not dealt with this as I absolutely would not use them again nor would I recommend them. Our trip was ruined and not a single apology was received.
As per their reply below, I have not had a single call from them offering any kind of compensation, and no Covid is not a good enough excuse, that’s just an easy way out of a poor service

"Great experience!"

The apartment was very clean as all the reviews said, but the previous tenants had not washed the cutlery and dishware properly. The dishwasher also smelled sort of funky. The living room could also use a pair of curtains/blinds. Apart from that, great location and both the check-in and check-out were super smooth.

"Such a lovely apartment"

Such a lovely apartment! We stayed for one night and it was just perfect. We were going to diggerland with my son and it was no more than a 15 minute drive away, the view from the apartment was lovely and it was very clean and tidy just what we needed! We would certainly come back again!

"Beautiful service"

Beautiful service. Gave it a 4 instead of 5 as they didn’t let us check-in on time. But apart from that, the service was brilliant.

"Absolutely beautiful apartment and area…"

Absolutely beautiful apartment and area .
Staff member who came to meet us was helpful and well mannered

"Excellent facilities"

Excellent facilities, excellent hosts, and excellent apartment! Couldn’t fault my stay.

"This place was really nice"

This place was really really nice, very clean, safe parking (garage) and beautiful view of both sunrise and sunset. However, before check-in there are many forms to fill in and handover of key somewhat complicated. Without that, the flat would be perfect.

"Really nice spacious three bedroom…"

Really nice spacious three bedroom house . Very clean very modern everything in its place very quiet. The bathroom is downstairs which was difficult for someone in our party. The parking was also difficult.

"Rented a lovely flat in superb…"

Rented a lovely flat in superb condition with everything you could need. Underground parking included. A most enjoyable weekend.