"SCAM ARTISTS"

I purchased Tinnitus masking ear buds on May 3,2024
Today is July 25,2024. I have sent a dozen emails inquiring to when will my purchase arrive, at first, I received the generic response. We have received your order, without any explanation to when I would get it. Now they do not respond at all. The 1-star rating is way too generous!

"Refunds have not been given in spite of returning merchandise per company instructions.following"

I purchased hearing aids from Bossa 12/4/2023 and returned them immediately unused per Bossa's instructions because they DID NOT fit. As of 7/22/2024, have only received excuses why my money HAS NOT been refunded in spite of WEEKLY emails for status. Buyer Beware!!!! It is apparent from the reviews and action so far that BOSSA has no intentions of refunding my money. Looking into pursuing legal action!!!

"I ordered a TX 10 hearing aid since…"

I ordered a TX 10 hearing aid since April 21/24 and I haven’t received it yet.Why is it taking so long.If I don’t receive it soon I want my money back.

"I ordered hearing aids for my aunt on…"

I ordered hearing aids for my aunt on April 28th. That's when I was billed. It is now July 20th and I have not received them
I'm starting to think this company is a scam
I have contacted customer service many times with no response

"Ordered May 7 Still no order or refund"

Ordered May 7, 2024 Order #210950 confirmed from Bossa Hearing same date. They said " We're getting order ready to shipped. We will notify you when it has been sent.
Ordered TX-5 Mini Hearing Aids (Full Pair) x 1 $89.00
No shipping charge and No Tax Total Order $89.00

Then on May 21, 2024 we let them know we hadn't received them yet and asked when are they arriving?
They then said they would offer me an Upgrade to TX-5 Mini Plus that they normally sell for $60.00.
I said: Sorry But no thank you to the upgrade. Please refund my $89.00. Thank you
They then sent back: Your request (190167) has been received & is being reviewed by our support staff.
Now we can't even get in contact with anyone any longer as of July 17, 2024.
Be Ware Of This Company

"Don’t do it"

Don’t do it. I never received them, contacted them for a refund and although they said I was approved for a refund it never happened. I do not recommend this company at all. They have completely stopped responding. They cannot be reached by phone or email. Not a legitimate business.

"What a scam trash company"

What a scam trash company. Took my money and never received the aids. Wish I had an attorney friend. This company is so very bad.

"DO NOT DEAL WITH THIS COMPANY"

DO NOT DEAL WITH THIS COMPANY! waited 4 months for my order continually being told that there was supply issues but it was resolved, but still no order. Asked repeatedly for a refund for past 3 months. Initially told they would escalate it, but still nothing. Reported to BBB. I DON 'T KNOW HOW THIS COMPANY IS STILL IN BUSINESS!

"Bossa Hearing guarantees are worthless. "

Returned my hearing aids on January 10. Have called customer service five times since. Each time, they promised a refund within days. Even sent an email stating they owe me $250. But no money as of July 16. Guarantees are obviously a con.

"This company is a scam"

This company is a scam. They have owed me a refund since February. Do not purchase hearing aids from them.