"Very good customer support"

Very good customer support

"Love my hot tub"

Love my hot tub. I needed a spare part as a fox had chewed through the control pad wire. I sent an email and got a reply from paddy after about an hour to say they would despatch the new part ASAP.

"Great people"

Great people. Quick and easy to deal. Honest. Understanding problem.

"Don’t deserve ONE STAR DISGUSTING!!!!"

Don’t deserve ONE STAR DISGUSTING!!!!

I have waiting for a refund to be told I now can’t have one.
I have had my electricity tested and now want proof to send me another load of crap of spa!
I want my money back otherwise im going to the trading standards and the news paper.
My children’s lives and my my life is worth more than your crap company
This needs sorting as a priority with hot tubs that electric shock YOU!!

"AVOID…"

Still waiting on a refund or any communication since July. Absolutely useless product and company!

"Great customer service and support "

I am a mom of 5 and turning 30 this December so this was an early birthday present to myself. We ordered the four person inflatable tub and it’s very nice looking with very easy set up. Unfortunately, after two times of using it, it had a hole in it and we were unable to patch it. I reached out to the support team and Tom was such a friendly and helpful person! He was extremely helpful and sent us a replacement. I would absolutely recommend wavespas after dealing with Tom. Thank you again! An inflatable tub is a great, affordable way to get the hot tub experience!

"Never have I ever experienced such good…"

Never have I ever experienced such good customer service. Whenever I have asked for advice the team at Wave have always found a solution and often supplied a product for free. Thanks to Michael for recent help

"2 of your tubs have split on 3rd…"

2 of your tubs have split on 3rd now.will you replace this one if same thing happens?

"Six week delivery!!!"

Took six weeks to finally receive delivery of eight filters. Multiple emails and finally resolved, but not after purchasing another pack of eight filters from eBay for half the price.

"Great product...but lacking on customer service"

We've had 2 hot tubs from Wave.

An inflatable last year that we used so much that we thought we would upgrade to the new rigid foam tub.

There was a delay from the original despatch date which wouldn't have been an issue if we'd been kept in the loop.

When we did receive it we did initially have some issues with the heater giving a error code however we figured out that the filter was the issue and since then we have had no trouble at all with it.
We change the filter when it shows 50% left as we found leaving it to 100% caused problems.

That said we do love it.
The style, size, cost and running cost was just what we were looking for.

Customer service can be slow...a usual reply to emails, chats or phone calls is that they would get back to you in 7 days which is a pain when you have an issue.
However I recently had a problem with the app and Tom replied very quickly and eventually we worked out my issue.

So in a nut shell we love the product and would have given it 5 stars had it not been for the customer service.