"Quick reply I…"

Quick reply to a couple of questions I had

"A bad summer is now a great winter"

Well after a few months during the summer when it would have been easier to get a response from the King, Wave spas have upped their game. It was impossible to get through on the phone, emails went unanswered and customer reviews went off the scale with negative reviews including myself. Now, emails are responded to within 24 hrs and all the problems I had with orders and a malfunctioning heat/pump have been addressed. Responses are polite and helpful so thank you Wave from being less than 1 star to 5 stars now. I just hope that next summer you don’t have the same problem and manage to maintain your current performance. Thank you Dom, Paddy, Tom and Emma for sorting out my orders.

"Issues with hot tub which could have…"

Issues with hot tub which could have been easily dealt with took months due to minimum 4 days to reply to each email and no phone number.

"Can't find simple spares like screw on…"

Can't find simple spares like screw on filters and filter socks

"Had hottub for around 6 months"

Had hottub for around 6 months, unfortunately it developed an error. Contacted Wave via online chat to report. Initially the response was slow in responding. However once contact was made resolved the issue fairly quickly & new heat pump was supplied.

"Stay away! Don’t waste your time or money. Everything went wrong…. "

Everything went wrong! Shipping got wrong items, then a leak, finally got it working and a couple months in the pump broke…. But couldn’t get all the videos in time and was out of warranty by a couple of days from purchase date. Months before I had the actual correct product. Will NEVER waste my money or time again. Horrible product, horrible customer support.

"Finally received another pump"

Finally received another pump. Will see how long this one lasts. Order W110931

"Thank you for the speedy service in…"

Thank you for the speedy service in Replacing my broken egg. I purchased the extended warranty for the one time fix and I received the new egg the day after you received it.
Great service :)

"Cracking hot tubs very good after sales…"

Cracking hot tubs very good after sales support for what ever you require.

"We purchased our Wave last year and…"

We purchased our Wave last year and plan to keep it up throughout winter this year as winter is much milder in recent years.
This was our 3rd spa and without doubt the quality of the pool is better than any other portable spa on the market. Controls are easy to follow and the bubbles provides relief and therapeutic massage to muscles. Superb product and recommend strongly.