"Fault after fault!! Don’t buy one!!!!!!!!"

3 heaters, 2 covers, 2 leaks all in 4 months, only been able to use it 5 times! The cover leaks water inside of it so you can’t remove it as it’s then too heavy! The heater is always failing, fault code HL will become a normal daily occurrence, these hot tubs are not fit for purpose, I’m confused how a company is allowed to trade like this nowadays and there’s no customer service phone number so everything goes through emails which take up to 4 days+ to get replies! Choose a different company to buy from there just not worth the stress!

"Inflatable spa cover"

Inflatable spa cover

"Seam leaks in liner's This is my 3rd…"

Seam leaks in liner's This is my 3rd liner since July .I am not happy with this product or with only customer service email only policy.Since purchasing this product I have only been able to use hot tub maybe 10 times.If any more issues I would like a refund!!!!!!!!!!

"TURNAROUND"

INITIAL DEALINGS RELATE TO LACK OF STAFF,I HAVE TO SAY IN THE LAST MONTH THEY SEEM TO HAVE TURNED THIS AROUND AND ARE NOW RESPONDING AND DOING EVERYTHING THEY PROMISE.

" Great products, great service "

I bought my hot tub initially from wave spa. The advice and service saved me money when I incorrectly ordered. Since then I have used Wave Spa for all my chemicals and accessories as they are value for money and really easy to use the testing sticks are clear and show what adjustments need to be made to the pool that even I easily manage.

"Would definitely recommend "

Great people to deal with! Their support team of Michael, Tom and Paddy were quick to help with our problem. Walked us through and fixed the problem. They were very courteous! Would definitely recommend! Awesome support!

"Never buy from this company "

Never buy from this company . Please check out Facebook sites that have been set up for people venting frustrations over the faulty heaters, and terrible customer service . I finally managed to get a refund after weeks of chasing, many others are still experiencing frustrations. They seem to have a common fault on the foam heaters which failed wouldn’t regulate the temperature which Wave are fully aware and continue to sell the tubs. My heater failed within 2 weeks of setting up the tub.

"They were helpful and responded quickly…"

They were helpful and responded quickly to our questions

"Stay clear defective items not…"

Stay clear defective items not interested in sorting the faults won’t refund money luckily I used klarna to pay I eventually got my money back through Klarna

"Don’t buy- Garda wave spa "

We purchased the Garda eco foam wave spa. This product has such potential but unfortunately the quality is just not there. After 2 months there is a leak so severe that the spa is unusable. This is well within the guarantee but the company is very slow to respond and just keeps asking for more photos and videos. This has been going on for over a month and we still no closer to any resolution. This has been a very expensive mistake and I wish I had seen these reviews before purchasing.