"I’d been searching everywhere for a…"

I’d been searching everywhere for a discontinued perfume, and thwifty had it in stock. The price was higher than retail, but worth it for the nostalgia. Shipping took 2 weeks, which was expected for an imported item. Packaged well, authentic product, very happy!

"this store worth it"

this store worth it

"I ordered an Owala stainless steel…"

I ordered an Owala stainless steel water bottle but received the triton one instead. Contacted customer service, and they apologized for the mix-up. They shipped the correct item immediately and let me keep the wrong one too. The replacement arrived in just 3 days—impressive! Mistakes happen, but their response was excellent.

"I ordered a wireless charger"

I ordered a wireless charger, and the checkout process was seamless. Especially with tabby. The estimated delivery was 7-10 days, but it took 16. Not a HUGE deal, but the lack of tracking updates was frustrating. When it arrived, the charger worked perfectly, so I’m satisfied overall. Would just appreciate better shipping transparency next time.

"0.0000 star 🌟 it's very bed service no…"

0.0000 star 🌟 it's very bed service no responsible i ordering before 3 months I don't get now my order after payment no body responsible please id don't believe i have all proof i also emailed but they said after 7 day after 10 day after 25 days like that convinced its fake aap

"5 star customer service!!"

Customer service representative Monica really helped me out. Good information, good response time and good manners. I appreciate the human touch. Sometimes talking to customer help from other websites feels liek you’re talking to bots and you want to smash your head against the wall. So i appreciate that there are actual empathetic humans working at thwifty.

"This website is a SCAM "

This website is a SCAM . I ordered my hard lens cleaning solution over three weeks ago and still haven’t received it. Every time I call customer service, a representative says the order’s ETA is 2-3 days and claims to mark it as urgent, but nothing happens. Do not trust this website!”

"Florence by Mills"

So surprised thwifty had all the florence products. I ordered a bunch. My order was just delivered and im very happy with it. Great products and i like the service from thwifty too.

"Avoid Thwifty"

Absolutely terrible experience — avoid Thwifty at all costs

I placed an order and requested a cancellation on February 20th. I was told the refund would take 7–10 business days. It’s now April 11th, and not only have I not received a refund, but the order was only just officially cancelled via email — after nearly two months of chasing them down.

In that time, I sent 15+ emails (several ignored by “Sara”), had 20+ live chat sessions, and one singular call with their manager, Naved, who repeatedly lied and made false promises — saying he'd call, email, arrange a refund by bank transfer, and follow up. None of it ever happened. I only received a call on March 28th, after spending over 90 minutes in live chat begging, pestering, doing what I could, to just try and to speak to someone on the phone to resolve and understand everything.

The company is completely disorganized. There’s no communication between departments, no accountability, and zero urgency in resolving issues — even the manager agreed with me when I pointed this out.

As of now, I still haven’t received my money. This has been one of the most frustrating experiences I’ve ever had with a company. Do not waste your time or money — Thwifty is unreliable, dishonest, and poorly managed.

"SubjectScam and Negligent Medical Supply Delay – Urgent Complaint Against Thwifty.com"

Scam and Negligent Medical Supply Delay – Urgent Complaint Against Thwifty.com

I am writing to file a formal complaint and request immediate investigation into an ongoing issue with the website Thwifty.com, which has failed to deliver a medical product—specifically, asthma inhalers—ordered on 13th February 2025. Despite repeated follow-ups, the product has still not been delivered, and the company has provided inconsistent and misleading updates over the span of nearly two months.

Details of the Issue:
• Order Number: TH007240145
• Product: Asthma inhalers (medication)
• Order Date: 13 February 2025
• Promised Delivery Date: 28 February 2025
• Current Date: 11 April 2025
• Delivery Location: United Arab Emirates

Timeline and Red Flags:
1. February 13 – Order placed.
2. February 28 – Delivery date passes with no communication.
3. Multiple agents (Sara, Aleesa, Sofia, Monica, and Sam) have given conflicting updates:
• First claimed it would arrive in India on March 13, then delayed to March 20, then April 9, now April 27.
• Claimed dispatch had already occurred (untrue).
• Offered insincere 20% discounts instead of meaningful resolution.
• Phone numbers listed for the company are non-functional.
• Repeatedly used scripted apologies without addressing the urgency of a life-saving medication.
4. As of today, April 11, the item has not arrived, and the company still cannot confirm its current location.

Why This Is Urgent:

This is not a cosmetic or luxury item. This is a prescribed medication for a patient with asthma and panic attacks, and failure to deliver it in time poses serious health risks, potentially even fatal. Their repeated failure to deliver, refusal to provide tracking or concrete updates, and avoidance of phone communication raises serious concerns of fraud.

Complaint Summary:
• Negligence and delay in delivery of essential medication.
• Misleading and contradictory updates by multiple agents.
• Non-functional customer support lines.
• Lack of transparency regarding dispatch and delivery.
• Potential violation of consumer rights and health endangerment.

Requested Action:
• Immediate investigation into the legitimacy and operations of Thwifty.com.
• Intervention to ensure the delivery of the paid product or a full legal refund.
• Penalties and potential criminal action against the company for endangering health, misrepresentation, and potential online scam.
• Temporary suspension or investigation of the domain/website if needed.

Please treat this as a matter of urgency, as the affected customer is a medical patient whose health depends on timely access to prescribed inhalers.