"Lovely girl very polite and…"

Lovely girl very polite and understanding if only all debt collectors were like this

"Great customer service very kind and…"

Great customer service very kind and helpful

"Really helpful and friendly staff"

Really helpful and friendly staff! And was more than happy to answer any of my questions.

"Great help very informative overall…"

Great help very informative overall very happy with the outcome 😁

"Compassionate "

Abigail was very helpful and understanding

"Amazing customer service from Dean"

Amazing customer service from Dean. Thank you Dean for your patience and understanding during our call this morning. I was provided options and a clear outline of suggestions for making repayments. Dean was patient and professional throughout the call, and provided assurance that the repayments could be made to suit my budget. Thank you again Dean.

"Very helpful"

Very helpful. Spoken to a couple of their customer service agents and all been trained very well.

"Considerate, patient, and professional! "

A very courteous and professional service from start to finish. ACI could not have been more helpful or empathetic and Carl ensured to resolve accounts in an efficient and diligent manner - highly commendable! Excellent customer service throughout all interactions (also with Sim and Senna on previous calls). All-round superb service.

"Josh"

Josh was very helpful very welcoming and was a pleasure to deal with thank you

"Terrible company"

Terrible company, I setup a payment plan and a direct debit. The second payment never got took from the company so I rang up and they explained there was a system error. I paid the money over the phone to keep me up to date. They then tried to take the payment again 2 days later, which was rejected due to no money in the account I use to pay for separate bills. I was then constantly harassed by the company saying I owed them money. I rang them again and explained the situation, which they should know already if they bothered to look at the notes. They then told me my remaining balance - which was wrong again. I setup a brand new direct debit to start the payments again and they wanted me to fill out another affordability check - 2 months after I filled out my last one. I told them no because I have a payment plan and direct debit setup now. They ring me everyday which I just ignore the phone now. Absolutely clueless and a bunch of clowns