"Very Kind People. Understanding too "

That I’m able to still be with Very after I’ve paid my debt

"Sent a threatening email saying to log…"

Sent a threatening email saying to log in to set up payment plan, but it's impossible to log in as they haven't bothered to send me a PIN so can't go any further and I am not calling as prefer everything written down as is my right.

Very incompetent.

"Friendly & Helpful"

I spoke with Carl today, who was incredibly helpful & understanding, not pushy and had just a lovely manner with compassion & empathy but also incredibly down to earth! We got the outstanding issue resolved and sorted and had a lovely chat during. Excellent customer service and a complete asset to the company.

"Had a call with Mitchell "

Had a call with Mitchell
Very helpful and informative
Really made me feel better about the situation I was in

"Excellent service"

Excellent service, understanding, polite at all times, explained everything. Thanks for your help today, much appreciated

"Deborah is a very helpful and…"

Deborah is a very helpful and professional employee. Thank you for helping me to sort out my issue

"These clowns 🤡 do not follow any of the…"

These clowns 🤡 do not follow any of the relevant rules or protocols in place. HSBC should really look into using a more professional outfit for their outsourcing as these chumps do not reflect well… at all.

"Fantastic customer service "

I had the pleasure of speaking to a pleasant and very helpful south African lady aneesa (not sure on spelling) who throughout the whole phone call went above and beyond helping me sort out my issue and providing me with all relevant answers to my questions

"Very happy"

Very happy! Call was answered within reasonable time, was told exactly what I need to know and was very quick to set up alternate payment date

"Very helpful and friendly staff."

Very helpful and friendly staff.