"Had a call with John this afternoon he…"

Had a call with John this afternoon he was amazing 10/10 customer service. 😊

"Chris was amazing you should give him a…"

Chris was amazing you should give him a pay rise asap

" Customer Service Excellent"

The Customer Service person was very friendly and helpful.

"Sorting debt"

i was very happy with the employee i spoke to as very pleasant and everything was easy to sort apart from dealing with the balance difference that i have to wait to hear about.

"Spoke to Chloe who was really…"

Spoke to Chloe who was really understanding thanks for your customer service

"Elliot the person on the phone was so…"

Elliot the person on the phone was so polite, helpful, understanding and professional 👏

"Help me with my issue and was very…"

Help me with my issue and was very friendly

"Absolutely incredible experience it’s…"

Absolutely incredible experience it’s always so daunting and shameful when calling to arrange debt payment plans however james was amazing he actually listens and I felt no judgement! I wish I had delt with hun sooner

"I have contacted this company as it…"

I have contacted this company as it shows on my credit file IV had car finance which I haven't had. Ever in my life. They say they can't change it. I have contacted Equifax to resolve it they say they contacted the company and it's all correct.
Which this company fail to let me know what finance company etc that hold my details. I have asked to speak to someone who deals with Equifax side of things as an agent has advised me they don't and there managers don't.

So how can a company hold information on you and apparently let Equifax know details and upload it to your credit file when it's wrong and no one knows who deals with it.

I have asked that a manager contacts me back. Which I got a call back and it was automated. ! Telling me to phone the original number. Which I done and I got told I must of missed the call ??

No I got the call z it was automated message now you are telling me again you can't get a manager as in a meeting.

Clearly something is wrong but you keep phoning me for payment for something which iv never had so why would I pay it.

I explain my situation to numerous calls advisors and no one understands what. Saying. All about wanting a payment though but no one actually looking into the situation.

"Several calls a day some after 8pm…"

Several calls a day some after 8pm nothing but harassment for debt that I’m already paying off