"Extremely poor managing agents"

Took over the previous managing agents some time in 2022, but failed to notify tenants.
Have to be chased to respond to queries as requests aren't answered after waiting 2 weeks.
Still haven't provided accounts to Dec 2022 or any updates on progress or timelines, despite stating at the end of Jun 23 that the expenditure is 50% higher than budget, with no prior notification of this excessive spend.
Their provided responses on accounts/budgets show less surplus funds than should have been handed over and still no reconciliation 6 months later.
They use a system called blockman for information to tenants but it stopped e-mailing notifications to me after the first few and despite efforts to rectify still doesn't work. They promised to personally e-mail all correspondence they place on blockman, but haven't done so with the last 3 communications.
Utterly failing in all customer service and accounting aspects.

"Jade took on our mis-managed…"

Jade took on our mis-managed development and has been amazing from the outset and we look forward to more improvements to come.

"Called up regarding a leak in my…"

Called up regarding a leak in my property jade was professional and handled the issue in a timely manner thank you for all your help jade

"called with a small grievance but put…"

called with a small grievance but put the phone down really happy. Nice that the first point of contact is so professional and well informed

"Great service!"

Eight managed to halve our insurance premium compared to our old agent. I wish I could score them six, in these tough times they’ve delivered!

"Perfect service!"

I needed a sales pack done super quick to get my flat sold in a long chain. Jo managed to get it back to my solicitor in less than a day. I can’t thank you enough.

"I had an amazing experience with a…"

I had an amazing experience with a lovely lady, Akina-Marie. She made the lettings process very easy and was so lovely throughout. She explained every step to me and made sure to answer all my questions in a timely manner. I was dreading the process lol but thanks to her, it was much more positive than expected! I look forward to dealing with her throughout my tenancy. Thank you Akina-Marie 🌟

"So amazing in all aspects"

So amazing in all aspects - couldn’t recommend enough. I felt so looked after! thank you Eight

"Had an excellent experience with Jade…"

Had an excellent experience with Jade Hammond. She resolved our issues in a timely and professional manner.

"I had an amazing experience with this…"

I had an amazing experience with this company. I received excellent customer service from Joanne who really listened and ensured my query was dealt with effectively and efficiently. She went above and beyond to help me. Thank you Eight Asset Management.