"This company is the real deal"

This company is the real deal. They have fixed my oven twice at a very reasonable price, they are organized, prompt and reliable. I am very happy to give them 5 stars!

"UNSATISFACTORY SERVICE"

I phoned 2 weeks ago for a freezer repair. The lady to took my request was quite uncooperative to take a request from Cardinal ON. I explained that there add said that they serviced Prescott ON which is only 10 miles east! She advised a rep was on holidays but she would book an appointment for today 14 Dec 2022 between 10 am & 1 pm. Phoned today to confirm and got same surly & uncooperative lady who now states there was never an appointment!! She should find another employment where she does not need to deal with human beings!! BE AWARE THIS COMPANY EITHER IS NOT AWARE OF HER ATTITUDE OR DOES NOT CARE!!

"Thermador Microwave"

Thermador Microwave. Exceptional service from Yuri, Victor and the woman who booked our call. The cause was expertly diagnosed, parts ordered in reasonable amount of time and the bill was exactly what I was quoted. Techs arrived on time, maintained a clean workspace, were polite, efficient and professional. Capital Appliance Repair will be my first choice for future work.

"Capital Appliance is an outstanding…"

Capital Appliance is an outstanding company. The serviceman, David, was extremely knowledgable, honest, friendly, funny and thorough. I would not hesitate to call them in the future. A great experience all in all. Thank you also to the friendly service from the receptionist.

"Exemplary service…"

Neil and his son came to fit our newly purchased dishwasher and removed the old one.
The service experience was faultless.
I cannot praise both their appearance and the service received highly enough!
I would have no hesitation in referring Capital Appliances and their service team to anyone! Well done👍

"Beware if you need Sub-Zero repair"

Capital Appliance lists Sub-Zero as one of the brands that they service but please be aware that they are not licensed for all fixes. They can do very minor tweaks but not everything. So while the technician was nice and the service was prompt, I now have to pay for an additional service call from a different company to not just diagnose but to also fix the problem. Capital Appliance needs to be more upfront from the start on what they can/can't do as I'm now out money and time.

"Excellent Oven Repair Service but expensive"

Our 7-yrs old Whirlpool built-in wall oven died during a self cleaning cycle: Blank panel and locked door. . After researching oven repair services in Ottawa, I ended up calling Capital. Appliance repair. A couple of days later, Yuri showed up. He is very friendly, efficient and professional. He quickly diagnosed the problem as a failed thermostat plus possibly the thermal fuse, and quoted us the price of each plus labour. Once given the go ahead, it took him just over 1/2 hour to open the oven door, replace the thermostat (which was all that was required to awaken the oven). He then meticulously checked the bake, broil and other basic functions to ensure all is OK. Thanks for a job well done, Yuri. I recommend Capital for the quality of their appliances' repair, but I find the markup on their parts and their labour rate are high..

"Repaired our 18 year old Jenn-Air…"

Repaired our 18 year old Jenn-Air refrigerator. Courteous and great service, even did a few extras without charge. Highly recommend.

"Technician Yuri went above and beyond"

Technician Yuri went above and beyond. He diagnosed the problem with our fridge quickly, and was back with the part the next day (after another client cancelled). Fridge is working fine, and not part of the landfill!

"Drain was blocked"

Drain was blocked, called Capital Appliance and i got appointment very quickly despite the holidays. Technician came and provide a very efficient and professional service at a fair price. This saved me 1500$ and precious time as I don't need a new fridge!