"Great customer service from Ayo & an…"

Great customer service from Ayo & an easy way to make a little bit of extra cash! :)

"Lots of potential in a competitive field"

Grace was particularly helpful as both a Mystery Shopper and a client. They could tighten up their video shop assessments a bit, as currently, they seem to be assessing the shopper and matching videos to questionnaires rather than evaluating CX.

"Mystery Shopper here!"

Having started mystery shopping just 4 months ago, Proinsight is one of many MS companies that I joined. However, it has fast become the one I check first for new assignments in my area, with most of the team always very helpful and easy to deal with. 5***** from me, and I hope it stays this way!

"Highly recommended "

Professional team. Very knowledgable. David made the process of our mystery shopping experience really easy and rewarding. Highly recommend Proinsight.

"Working at Proinsight"

I have worked with Proinsight for over two years and would recommend them. David has been fantastic to work with and he leads an amazing team - I have enjoyed working with them all.

"Loving working for Proinsight Mystery Shopping. Recommend!"

So far, I have had a brilliant experience with Proinsight MS. Loving the jobs that I undertake and my manager, Chelsea (Cololo), has been so supportive and friendly. I expect the experience of working for Proinsight will remain excellent as I can't see a downside to it. Thanks very much Proinsight and Chelsea. Keep up the great work! Nick M-W

"Brilliant Company"

Proinsight is a fantastic company to work for. As well as helping to improve customer service, supplement income, one gains insight into how companies work.

Hugh, Project Manager is great to work with, responding to questions and providing updates.

"Proinsight company review "

I made my first mystery shop the other day, and it's easy to do.
Just follow the instructions, do the mystery shop then fill out the survey and that's it!
I spoke to Chelsea, she was lovely and so helpful with advice and what I needed to do.
If I need help I know she's on the end of the phone to support me.
Great company to work for

"Amazing team!"

Been working with the team for years and they’re just amazing. Special shout out to Hugh who is super friendly and kind and has always been great with me and Chelsea who has an amazing, chilled out and friendly approach. Always have a laugh with them and it’s always an enjoyable experience working with them. Can’t express enough how great they are and how much they’ve helped me.

"I like dealing with Samantha"

I like that I get my account 'loaded' up without having to apply for work. It is now a standing joke between myself and Sam (who is always; professional, listens, cares, humourous and reacts), in particular! What I do think is a lot better is the fact that I know Sam will get back to me as soon as possible and always responds to my queries and assists where possible. Sam, Claire and Diane allow me to gripe and moan with good humour. Humour is so important, in this job and I appreciate that the guys can take a 'beating' and joke with me. I think Proinsight has grown and developed since I joined and the only slightly negative comment I have is the 'scoring'. I admit I don't look at the scores anymore. But I have to say that whoever recruits the project coordinators is doing a cracking job because these guys make an effort to ensure that we know what we are doing and constantly show their appreciation for our efforts!