"Great mystery shopping company"

Great mystery shopping company to work for. A wide range of available jobs, very easy to get hold of if any issues. Most staff I have dealt with are excellent but Sam in particular is always helpful and responsive!

"Best Mystery shopping company I have worked with!!"

Proinsight have been the best mystery shopping company I have worked with. Their sign up process was easy. I applied for a shop and was assigned the shop within a few days via a phone call. I attended my shop and the brief for the job was clear so I knew exactly what was needed from me. I was then paid on the advised date which was amazing to have earned some money while attending a location I would normally go to anyway! I will 100% be working with them in the future.

"Great team! "

Great company to be work for led by Hannah and her team of able assistants. I’ve completed a number of assignments for the company and enjoyed stellar support when things haven’t gone quite to plan or my circumstances have changed.

The latest to join the team is Chelsea and a welcome addition she is. She’s slotted in seamlessly and has both a friendly demeanour and a supportive attitude. She’s made a big impression upon me and I look forward to working with her on many projects in future.

My only point of dissatisfaction is the star system as I don’t think this always reflects the effort and quality of submitted reports.

Other than that though, Proinsight are a great company to work for. 😊

"No one seems to be employed by…"

No one seems to be employed by Proinsight. If you apply for jobs they are not automatically assigned, you have to wait to be allocated the job, and that never happens without you ringing up and chasing, often having to leave multiple messages or request for call backs. The automated phone system is very poor and , unprofessional with multiple voices including a twangy American computer voice, Proinsight should listen and try and get through themselves to see what I mean.
If you have a query on a job it is impossible to get a timely response, emails are not responded to yet you receive regular auto chase ups. ANSWER THE PHONES AND RESPOND TO SHOPPERS’ QUERIES!
Assignments are ‘marked’, please explain if an assignment is submitted on time why full marks are not given for timeliness?
A very poor business model run on fresh air.

"Fee is very low, unclear shopper instruction"

Fee is very low considering the amount of works that needed to be done for a job.
Unclear shopper brief, poor storyline in the instruction.
Some of the jobs needed to wait 5 working days (i.e. for call back) before summitting the report, however as soon as it passed the 'planned visit day' they kept chasing the shopper to submit the report, every single day.

"A fabulous mystery shopping company…"

A fabulous mystery shopping company that offers a variety of exciting work opportunities.Their interactions with mystery shoppers is reliable and consistent.

"Great company and team of people"

The enthusiasm and business values of Proinsight really shine through. There is clearly a great team ethos in the company and they are always working hard to progress the standards of their business and ours.

"Pro-insight personalised experiences!"

Pro-insight personalised experiences!

As an organisation we have been with this organisation for a number of years. They provide an excellent service & a personalised approach.

"proinsights a great company grace was…"

proinsights a great company grace was so helpful

"Proinsight was a great company and…"

Proinsight was a great company and Grace was an amazing help!