"If you're considering using LeaseBusters, let me save you the time (and a few hundred bucks): don’t."

I’ve used them before, but my most recent experience — transferring the lease on my Ford F-150 — was the last straw. For a company that charges fees on both ends of a deal, you’d think they’d actually offer something useful. Nope. All they really provide is a glorified vehicle listing. That’s it. No hands-on help, no meaningful guidance — just a middleman skimming fees from both sides.
What really set me off was being blatantly misled by one of their agents, who tried to push me into accepting a $1,200 lease transfer fee — nearly double the standard rate at most dealerships. When I called them out later, they tried to spin it as being “in my best interest.” Mhmm. I strongly suspect the rep was getting some kind of kickback and had every reason to push the inflated fee. And if that’s not the case, then LeaseBusters is doing a better job protecting their “dealer network” than the customers actually paying them. The worst part? My buyer and I did most of the legwork ourselves — while LeaseBusters sat on the sidelines and still claimed credit for the outcome.
Customer service? Practically nonexistent. Communication was slow and unhelpful, and I had to follow up multiple times just to get basic responses. When I raised concerns, no one took responsibility — just a lot of excuses and deflection, with no attempt at a fair resolution.
If you’re thinking of using LeaseBusters, don’t be fooled by the polished pitch. You’re paying for very little, and you may end up feeling manipulated and ripped off — or worse, not even realize it. Honestly, you'd get more value (and fewer headaches) listing your car on Kijiji or Marketplace. Hell, even a telephone pole with a piece of tape. At least that doesn’t come with added condescension and unnecessary fees.

"Très mauvaise expérience avec les…"

Très mauvaise expérience avec les acheteurs potentiels...
Payer 340$ pour n'avoir aucun support et gestion de la vente n'en vaut pas la peine ...
J'ai finalement vendu mon lease via laarket place ...
Ne vous faites pas avoir

"Disappointing Experience with Leasebusters.com"

I recently used LeaseBusters.com to transfer my lease, and unfortunately, my experience was underwhelming. The initial evaluation process seemed promising, as I was assured that my vehicle was eligible and within market value. However, after paying the $300+ fee, the company provided little to no additional support.

Despite my attempts to inquire about strategies to increase interest in my lease, the only solution consistently offered was to raise the cash incentive.

While the company does post listings and respond to emails, their services fall far short of what I expected. For the price, I would highly recommend exploring free alternatives like social media groups or specialized lease transfer boards. My experience was that these platforms generated more traffic and considerably more interest.

"Disappointing"

Paid $299 and I only had 1 offer that was not a real offer in 3 weeks time. After posting on facebook marketplace, I had 5 offers in 3 days.

"It's a scam"

It's a scam, be careful about them charging your card

"Was told it would go fast"

Was told it would go fast. 1 month after, with only 1 stupid offer, no news from them. I added up another 500$ incentive and still nothing.
This ad cost me 229$ plus taxes
I put it on marketplace...5 demand in 1 week, no incentive and no stupid offers.
Transferred it it to the 1st guy from marketplace.

Cost for Market Place 0$

"Waste of time and money if you are looking to get out of a lease"

They tell you they do a market eval on your lease. They tell you that your pricing is good. Then they take your money and disappear. Randy was my guy and had a couple of people interested and then when I would get back to him he'd be on vacation. I wasted 5 extra months holding the lease ($3000+ in payments) when I could have handed the car back to the dealership and cut them a cheque for $1800 and been done with it. Which I ended up doing.

"I had success in 2013 and 2019...The…"

I had success in 2013 and 2019...The website model changed I think in 2020... It's now mostly comprised of dealership salespersons who arent doing any transfer at all... I used to love this website, but it's not worth browsing anymore.. They should restrict dealerships, or at least have a different page for them, and bring back the browsing method prior to the change in 2020.

"In the years prior to Covid I had done…"

In the years prior to Covid I had done several excellent deals using leasebusters. You used to be able to scroll through pages and pages of vehicles with many different availabilities and pricing. Now....hardly anything, and from the comments, I can see why. Whomever has assumed control of this company has ruined it. Nothing to see here any longer.

"Misleading Practices and Poor Customer Service - Avoid Leasebusters!"

My experience with Leasebuster was not as positive as I had hoped. When my partner and I came across a listing for a 2021 BMW X1 with a set of snow tires, we contacted Mr. Andy Kapadoukakis, the Commercial Manager of the captioned vehicle, to inquire about the car. Unfortunately, our initial interaction was not very pleasant, as he immediately asked for a non-refundable commission of $300 + tax before he would move anything forward, including seeing the car. I don’t know others, but we didn’t feel comfortable with this “policy”…quote and unquote.

After taking some time to think about it, we decided to proceed because we thought the deal was workable. Then we asked about the lease transfer fee. Andy informed us that we could negotiate this directly with the seller. Once we paid the $300 fee, we received the seller's information and were left to communicate with them on our own. It was then that we discovered some misleading information from Leasebuster and/or Andy:

The snow tires were not included in the transfer, contrary to what was stated in the listing.
The seller informed us that they had told Andy the buyer was responsible for 100% of the transfer fee, which was non-negotiable. When we tried to review the listing again the same night, the post was already taken down. We’ve been explained that once the buyer had a prospect who paid the commission the post would be pulled down to eliminate competition with other prospective buyer. We have some reservation with this explanation because if we were the seller we would think that it’s not fair because no deal had been made…not even an offer…why taking the post down?? The site could have stated ‘deal pending’ or something on the post (as some representatives do) instead of taking it down completely to eliminate other the opportunities to the seller.

Feeling misled and frustrated, we reached out to Andy to understand why this had happened and why we were charged the $300 fee without much support but instead had to deal with the discrepancies and confusions. In his initial response, he mentioned a refund of the $300, but subsequent attempts to follow up with him were met with silence.

In the end, we had to complete the transfer with the seller, incurring additional costs of $800 for the snow tires and $1500 for the transfer fee. It was a disappointing experience overall, and I would caution BOTH sellers and buyers against dealing with Leasebuster.

It's puzzling to see that there are five-star reviews for Leasebuster, considering the issues we encountered. I have all the email correspondence if anyone wants to see the details. I hope that Leasebuster can improve its communication and transparency in the future to avoid similar situations for other potential customers.