"Excellent customer service"

Excellent customer service. I ordered screws separately to handles thinking they were not included and was immediately contacted by telephone and email to confirm that they had issued a refund as screws were supplied with the handles. Refund was immediate. Fast delivery and excellent product. Would definitely recommend.

"Packaging was amateur at best for a…"

Packaging was amateur at best for a considerably expensive item. Arrived in a tatty plastic bag. Wide open to scuffs and scratches. Will not order from here again!!

"Great Range of Products & Service"

Great Range of Products & Service

"I have bought numerous things online in…"

I have bought numerous things online in the past few years, but can genuinely say the two or three different people I dealt with on the phone were an absolute pleasure to deal and a credit to the company.

"Excellent service"

Excellent service, great product and delivery was fairly quick.

"Helpful people on phone"

Helpful people on phone, speedy delivery. Quality product, value for money.

"Good product but some parts were…"

Good product but some parts were missing and as I realised only later due to COVID delaying the installation of my new kitchen (and me not opening the box earlier for ease of storage), I am left with no other option but to buy again the missing items...

"Ordered croma grey kitchen sink online"

Ordered croma grey kitchen sink online. Much lighter in person than online advert showed so picture wrong, it's darker online. Enquired about returning which I accepted would be at my expense but no courier I could find would insure a kitchen sink as it's a heavy fragile prohibited item so if I insured it it would be invalid, even at £50+ postage. Eastcoast would arrange courier but no insurance, waste of time. If I did return the sink to Eastcoastkitchens, in their email(as proof) it said the sink would go in to quarantine for 14 days before they even opened the parcel to check for contents and damage before a refund of up to 30 days, is that a new government covid 19 rule????? Thought covid lasted up to 72 hours on stainless steel, does it last longer on a granite sink, wow who knew???!!!! Nothing in their terms and conditions about 14 days without even opening a parcel to check it at least. Sounds like the company is making the most of this pandemic not to provide quicker refunds, shame on them. Please please don't give this company your money, advert wrong and a returns process blaming covid 19 for drawn out refunds. Hope they lose business for making up their own rules

"Great service - would recommend and use again!"

Ordered a Clearwater Glacier Double Bowl Kitchen sink which arrived promptly but with only one of the included glass covers (should be 2). Rang customer services and another was sent out immediately and arrived the next day!! Excellent service. Mistakes happen but it’s how you rectify them that counts. Well done East Coast Kitchens!!

"Great product!"

Good product and arrived on time. The kitchen bin is better quality than expected. Would definitely recommend