"Great service and fast delivery"

I ordered a pull out I’ve bin unit from Easy Coast kitchens as they were the most competitively priced. I ordered it at 4pm and it arrived at 9.30am the next morning. Excellent service.

"Saved the day!"

I just wanted to say a huge thank you for your excellent service yesterday. We were let down by another company and I was standing, forlorn, in my new kitchen without a sink for the fitters. One call to you saved the day. The lovely lady on the phone organised everything in a trice and first thing this morning the perfect sink arrived. It was not even 24 hours! Fantastic, friendly, helpful, super speedy service. Thanks so much, great job!

"Definitely recommend this company"

Definitely recommend this company. All correspondence and service first class!

"Excellent service"

Excellent service. Great products, great prices, very helpful staff who went out if their way to make sure everything was right. Would recommend.

"Pullout kitchen bin"

Pullout kitchen bin was fitted easily and is easier to use than our original one.
A good quality product
Excellent postal service..
Many thanks

"Great communication"

Great communication. Doors matched and fitted perfectly.

It's only a shame they don't deliver to Scotland!

"We were updating our kitchen"

We were updating our kitchen, i.e. painting our existing units and replacing worktops, sink and tiles etc, and required new handles for them. Ordered from the Winchester range and are very pleased with both the service provided and the items sent.

"Woeful Customer Service"

Highly disappointed with Eastcoast Kitchens. They operate a 14 day contract return policy across all of there business including the online retail elements (which I am not sure this should apply to) and if you fall outside this - tough!

My experience was the opposite to what the website portrayed.

For context: Kitchens are not a quick turnaround project; you plan and purchase in advance in preparation for when an item is needed. They are also complex and not every item comes from the same source, there is the kitchen itself, worktops, sinks, taps, lighting, appliances, plumbing, tiling and auxiliary items (like a bin).

This complexity results in a high likelihood that something will change in the plan - when it does you rely on the businesses who specialise in this area to know this and to help. All of those I have engaged with through the experience of planning and having my kitchen fitted have done exactly this; all except one - Eastcoast Kitchens.

I know my request is outside of stated terms and I am banged to rights but I base my experience against the precedent the market has set and believe consumers expect.

"Top quality customer care - very good product"

Very nice product (Tambour roller shutter door) with very good customer care and advice. I had a problem with the product and even though I'd left it way too late make my complaint/request for help, (I didn't open the box for about 2 weeks after delivery!) they looked after me and sent me a replacement. It was a major part too. I couldn't be more pleased.

"They provided the best Customer Service …"

They provided the best Customer Service I have ever experienced from an online shopping outlet. This included prompt delivery through to collection, return and replacement of faulty goods and ultimately a full refund. There can always be faulty products, from any shopping outlet but it's how this is managed and handled which matters and the experience was completely stress free.