"Product we bought is great"

Product we bought is great
Kitchen sink tap was delivered promptly.
Package and tap itself undamaged.
Clear installation guide, no problems during installation process.
However water filter unit is something we are not ready evaluate yet due to short time of use.

"Communication between suppliers could be improved"

I was informed at the point of purchase that there would be a delay which, in the circumstances, was understandable and not an inconvenience. I was quite surprised however when the taps I had ordered arrived from a different source and even more surprised to hear a week after that, that there would be a further delay in the delivery.
I phoned ECK and told them that the taps had been delivered, and fitted the previous day.Their reply was that " it would have been nice to know".
Otherwise could not fault the service

"Super fast delivery.."

Super fast delivery... literally hours not days

"Quick and efficient"

Quick and efficient

"Good service"

Well packaged and timely delivery at a great price.

"As is stated on the can"

As is stated on the can, ring them up if unsure. Very helpful and product supplied first class.

"Lovely to deal with"

Lovely to deal with. I’ll come back and shop here again. No problems at all.

"Advice from afar~~"

I saw corner shelf options on East Coast's website and inquired about them. Discovering that they are a UK-based company, I was disappointed, since their product lines looked reasonable and well-made. Amanda responded to my emails very quickly, gave me info for similar product lines in the US. She was very helpful for no gain - what we need more in this world. Thanks much!

"First class customer service"

Eastcoastkitchens supplied a built-in kitchen recycling unit which had inadequate installation instructions. I was unable to get any sensible assistance from the manufacturer, who seemed unable to understand the problem. Lorraine at Eastcostkitchens was able to find installation instructions which enabled me to complete the job. Her response was rapid, polite and involved her working outside normal working hours.

"Ordered new sink"

Ordered new sink, fast delivery but unfortunately the sink was damaged and cracked. Contacted customer services on Monday regarding the damage and received an email to say replacement sink would be delivered Wednesday and the damaged sink uplifted.Sink arrived first thing Wednesday ( intact and undamaged),superb service this is how all customer service departments should work. My thanks to all involved At Eastcoastkitchens.
Joe