"Arrived promptly"

Arrived promptly
Very helpful with order
Customer Services excellent
Very Happy

"The sales team made it such an easy…"

The sales team made it such an easy experience to order the luggage I required, given I needed to have the cases by 10am the following day !

Would definitely recommend and will also order from DK Luggage again.

"Great product"

The box looks as seen online and is really nice. Delivery was prompt and free.

"What it says on the tin"

Just honest, good service! Exactly as described and shipped quickly.

"I am happy with my purchase but the…"

I am happy with my purchase but the larger suitcase was abit disappointing as it was smaller then expected. Have not yet put them to use so can’t say much on quality

"Difficult to get a refund"

When the case arrived, it was much larger than expected so I contacted them to arrange a return through Hermes. That was the easy part, unfortunately now having waited two weeks, I haven't received a refund. They haven't responded to my email about this and hung up on me when I tried to call. Not good customer service.

"I ordered the wrong size case…"

I ordered the wrong size case initially, the returns process was great and I ended up buy 2 cases when I reordered.
Both cases have been used and look great.
Will 100% return for another case when in require one.

"cannot expresshowelpful and efficient…"

cannot expresshowelpful and efficient the person who assisted us, suitcase was not given a dispatch date but the assistant on the phone who was polite and very helpful sorted this out within a day. the case is perfect and my daughter loves it. I would highly recommend this company

"Excellent quality suitcases absolutely…"

Excellent quality suitcases absolutely love the set I purchased recently. Efficent service, highly recommend anyone purchasing from this company. Thank you once again for your excellent service.

"I ordered a bag for my skating team to…Let Down Never Again"

I ordered a bag for my skating team to see if it was the right size, unfortunately it wasn’t quite right so sent it back. The bag cost me £27.95 and to send it back it cost me £14.00. We have never received a refund so I ended up paying £41.95 for absolutely nothing. Please be careful as who can afford to pay for nothing very disappointed and would never use them again.I would have given them no stars but wasn’t an option.