"The worst customer experience ever!"

The worst customer experience ever!

I returned the item to them and then they don't issue a refund, let me know they received the item or answer my e-mails!

I have been contacting them for months and left voicemails but yet nothings.

Claims to be satisfaction guranteed but they clearly don't know what there words mean.

I am hoping they would see this review and bother to get in touch with. I have no money returned or a product so it sounds likes are just swindling people.

Good luck to anybody who is willing to even fathom dealing with them.

"Order on Thursday and deliver on…"

Order on Thursday and deliver on Monday. A very nice suitcase at a good price.

"Excellent service and product."

Excellent service and product.

"Still waiting for my suitcase!"

Still waiting for my suitcase!! 2 weeks now! Have tried to call them and email them numerous times and have had no response! Need to now try and get my money back!!!

"Really first class service"

Really first class service. Dealt with an issue very quickly and with courteous service. Recommended

"Bad courier!!"

Luggage arrived Iuckily in one piece. Two boxes slung over garden fence as no one in to accept delivery. Confirmation email delivery said left with neighbour and signed for by a Shawn !!!!!

"Very good delivery and good quality…"

Very good delivery and good quality thank you

"Had appalling customer service"

Had appalling customer service. Was sent the competely wrong bag and am still waiting for a refund on the postage I paid to return it! I've been waiting for weeks.

"The suitcase exceeded my expectations"

The suitcase exceeded my expectations. It's value for money. The online ordering experience was easy and the delivery was quick.

"Almost a five star"

Missed getting a five star due to "forgetting" to dispatch order, but made up for it by upgrading to 24 hour delivery by DPD.
DPD very informative and let us know where the parcel was and what time it was coming. Luggage item appears good, but only time and use will tell.