"Arrived on time"

Arrived on time, Tom and Ciaran were extremely polite and worked very hard all day.Hardly took a break. Did a great job and cleaned up beautifully. Thank you 😁

"The team turned up promptly and on…"

The team turned up promptly and on time. Very polite and competent workers. Worked most of the day with only a break for lunch. Cleaned up most of the foam debris which had fallen from the loft hatch and cold not be avoided. Would recommend.

"We responded to a cold call, but are not disappointed."

We responded to a cold call, unusually for us, and the rep persuaded us to go further. We have not been at all disappointed. Our roof must be a few hundred weight lighter after the clean and removal of all the moss. Now it has been sealed and coloured and it has transformed the look of the house. Dave and Marius are a credit to the company. `they worked tirelessly and professionally. We,d happily recommend them to others.

"we must give a shout out and thank you…"

we must give a shout out and thank you to David and Marius who are working on our roof and walls at the moment and doing a great job although not complete yet but they have worked their socks off and not stopped even through freezing cold and wet weather! In todays society it is rare to find such hard working ppl ensuring the job is done to a very high standard and not cutting corners. Will review again once complete!

"Recommended!"

All the staff and crew were very friendly and helpful.
Thorough and excellent standard of work.
Nothing was too much trouble.
Recommended!

"Would certainly recommend "

Second time we have had work carried out by Universal Eco Homes, and on both occasions the work was carried satisfactorily by two great respectful teams, who were great workers, and who fully cleaned up afterwards, would certainly recommend.

"My roof looks great"

The men who carried the work did an excellent job, however there was a difference between what I was told would be done by the salesmen and what the workers were told to do, however it all worked out well despite the miss information.

"They where so very nice and polite when…"

They where so very nice and polite when they where and had very good manners

"What a difference "

Chris really worked hard and left the roof, and the property clean. We no longer have the problem of moss on the glass conservatory roof.

"I am impressed by their professionalism "

I have always maintained that it's not always a problem if someone makes a mistake, it is how this mistake is dealt with afterwards.

Joseph called me in response to my complaint about the conduct of a new team member. I really appreciated him taking the time to investigate, review the evidence, and get back to me.

He explained that the conduct of this family run business is high and complaints are taken seriously, and the required actions taken.

Joseph was very thorough, helpful, and courteous throughout, portraying the professional image he mentioned earlier.

The issue was fully resolved, hence my change of review.

Please accept my thanks for your time, consideration, and assistance with everything, it was truly appreciated.