"Outstanding Service"

After a life changing injury at work, Rose Donoghue at Shoosmiths handled my case over a four year period, resulting in a very successful outcome.
From start to finish, I was given a comprehensive, thorough and professional service, always receiving regular updates. I was kept in the picture at all times.
Rose not only fought for me and my family, but she became our friend, offering support, guidance, empathy and most importantly, belief. Rose would always be there to listen and offer advice and reassurance.
Rose and ALL her team genuinely care, going above and beyond with their work.
We will be forever grateful to them - they helped to rebuild our lives.
Should anyone ever require a first class Solicitor, we would beyond doubt recommend Rose Donoghue at Shoosmiths.

"Excellent Company 5*"

I had been working alongside this company for 3.5 years to support me with a claim.
I used the Northampton branch as I was situated there.
I have nothing but admiration and loyalty towards the team I worked with.
I was appropriately assessed and adviced throughout the whole process.
In times when all I needed was to talk, my solicitor was there to listen.
In times when all I needed was reassurance she was there.
I cannot flaw one single aspect of the care, respect and professionalism I received.
During a very traumatic and life changing event my solicitor worked with me side by side.
Sharine Burgess was my solicitor and I would like to personally highlight her on Trustpilot as an absolute asset to the company.
Thank you.

"Fantastic service indeed"

My blindness due to MRI scan whilst in NHS hospital is always going to be in my life but I don't wake up in the morning and dwell on it. I just get on with it as Access legal solicitors are supporting me through the process of claiming compensation for this medical negligence of mine .The team is amazing ,extremely friendly,helpful and knowledgeable. They offered me free impartial advice about making a claim and they did not rush or pressure me into starting a case .Their main aim was to offer help and make those responsible be held accountable for the trauma and injuries I have suffered in the form of compensation. I was really impressed with the manner in which these lawyers work.They are very friendly and very responsive .They made it all easier for me to cope with this life changing condition of losing sight (blindness) due to this clinical negligence whilst they are processing my claim .I highly recommend them to anyone looking to make a claim .

"I would recommend and use again very…"

I would recommend and use again very happy with there service always kept me update letters, emails and phone calls really made the effort to make sure i was happy with the result which i was i would like to say thanks for your help and service

"Inept and lacking in customer service and professionalism"

This company is so poor they tried to get my husbands fair and honest review of their services blocked. Well here is the same identical review direct from the customer (and from the email they sent correspondence to!)
I spent nearly 6 months trying to get some help and assistance with regard to a specialist claim but it’s proved to be exceptionally hard work to get a response from them. All information requested was provided and despite promising to come back to us with a response within a set period several times we received nothing. We decided to use them due to their alleged experience and reputation with our type of claim but I have been shocked and disappointed at their lack of care, concern and above all professionalism. Their reviews have all been pretty good but our experience has been nothing short of appalling and we have now gone elsewhere to start the process again with someone a little more professional and actually willing to help us - They are already streets ahead on every level! In stark contrast to accesslegal they actually call or return emails when they say they will!! I held off from leaving this review but it’s was clear we were being fobbed off and had had our time wasted. My husband came home early from work to be present during promised call backs on two occasions that never happened. Reporting my husbands identical review so it was blocked further proves how little regard Acceslegal have for their customers and I’m glad I didn’t jeopardise my claim by using them. I consider it a lucky escape! You can’t beat a company that tries to hide its flaws as invariably they block and report any reviews that don’t come direct from the recipient who they have had direct correspondence with. You can safely add a few more negatives to their reviews if they try and gag others as they did my husband!

"Thoroughly professional and successful"

Case was well handled from start to finish, with an excellent degree of professionalism and assurance on display.

"Amazing solicitor I had and nothing was…"

Amazing solicitor I had and nothing was too much trouble. Professional and courteous at all times. Would highly recommend this company

"Victoria"

Victoria, helped us with our daughters EHCP to help give her the education she deserves. My daughter goes to a special school and was not getting all of her needs met. The provisions from the Local Authority were not adequate for her to grow and learn in her school. From the first initial telephone conversation Victoria was professional, incredibly professional and knowledgeable. The whole process was made much less stressful than I initially thought it would be due to the standard of help and guidance we received from Victoria and Access Legal. We got everything we asked for from the Local Authority and the school are having to follow what is written in her newly written EHCP.

"Primary School Appeal"

Victoria helped us win our sons primary school appeal. From the first point of contact she was professional, friendly and understood our worries and frustrations. Victoria always responded promptly to any questions we had and called us a few times prior to the hearing to offer reassurance when we were anxious.
We felt she genuinely cared about our son and we cannot recommend her highly enough.
Thank you so much for everything, it means so much.

"Supportive Advocates Throughout a Complex Inquest..."

My wife and I would like to thank Access Legal for their help and support over our son's inquest. Whilst inquests are supposed to be non-adversarial, the reality is many hospital Trusts have their own legal and public interests at heart, whilst the family is left side-lined in a complex legal environment. I consider myself a well-educated individual who had a massive advantage working in healthcare, but felt completely out of my depth within a court setting. Hannah and Sue ensured we had an advocate who fought to get as many of the answers as possible in a very complicated inquest.