"2 deliveries but helpful customer service"

I originally posted a poor review for this company as our order - a £500 fire- went missing. Unfortunately the order wasn't tracked so we had no idea that it had gone missing and obviously Fireworld were unaware we had not received the order. Once we had raised the issue a replacement was sent out within a couple of days and this time the order was tracked and delivered on time. Fireworld have resolved the issue and the fire is just what we wanted. Had the first order been tracked then it would have been 5 stars.

"72 Hour Delivey claim is misleading and…"

72 Hour Delivey claim is misleading and a lie

I ordered and paid on 7th October 2020 and am still yet to recive a call to arrange delivery 19th October 2020.

Fire World customer service is poor and all by email and they dont answer the phone

Best advice is order your stove else where

"Fireworld and fitters big 👍up"

Had two fitters rich and colin. They were excellent very hard working, polite and chatty. My chimney was blocked which they didnt know till they started and they worked relentlessly at unblocking it for for 3 and half hours. They stayed until fire was fully fitted which was 7.30 PM. The fire looks brillant and frank in the shop who helped me was a lovely guy. Nothing was too much trouble for them.

"Eden Elite Balanced Flue Gas Fire."

Prior to purchasing the Eden Elite slimline gas fire the technical department provided knowledgeable advice on suitability, performance and installation. Whilst fireworld do advertise price match, I found their price included essential "extras" which their competitors charged an additional £112.00, so I didn't bother comparing.
On-line ordering was simple, delivery was free.
The product arrived within four days. It was well packed and the carrier couldn't have been more helpful and patient whilst I checked for damage. In all a smooth cost effective purchase. Thanks.

"Really pleased with my new fire"

Really pleased with my new fire, had an issue at the start ( my fault ) but Carol in customer service was extremely nice and nothing was too much bother, would really rate this company for their before and after service.

Regards Margaret

"Very nice fire"

Very pleased with my fire. It was extremely well packaged so that it arrived in perfect condition and delivery as expected.
Highly recommended.

"Bought a Valor Fires Homeflame Harmony HE Gas Fire"

Bought a Valor Fires Homeflame Harmony HE Gas Fire which arrived on time & to budget.

"Excellent value for money and good…"

Excellent value for money and good service. On delivery one component was damaged, this was dealt with quickly and without fuss, very pleased.
DB

"Fireeworld"

This is an excellent company selling top quality products - my order went very smoothly, fair pricing and delivery as promised

"Customer service good for advice"

Customer service good for advice. But Found it annoying you had to send an email to get a response after we had brought the fire. Took a couple of days for someone to get back to you.
Brought a fire belly 2, double sided. Does give out heat and looks very modern. But smokes a lot at times when you open the door to put more logs on.
Had a chesney burner before wish I had paid that extra and gone with one of these again.
But this is just my opinion.