"Outstanding Customer Service"

Outstanding Customer Service

I just wanted to take the time to write to you and express my complete satisfaction with the service you have
provided to me.

My new trim has just arrived and it is a perfect fit.

Thank you for your outstanding customer service!

"Got our new fire from Fireworld…"

Got our new fire from Fireworld Widnes.. Excellent service .. fitted within 2 weeks ..The fire itself is fantastic. Made up with it.. customer service brilliant.. after service great.. no hesitation in recommending this company

"Do not use this company"

Do not use this company. If I could give them no stars I would. The model I ordered was no longer available so I was offered the newer version which I accepted on condition that the company confirm the dimensions were the same. No response. No response to at least further 3 emails requesting a reply to my original question or regarding a proposed delivery date. Customer service is unavailable by phone - says it all about their customer service. Then I got cold feet and cancelled my order which was within 2 weeks. Miraculously I then received a string of emails telling me they had attempted delivery, left messages on my phone to arrange delivery - all downright lies. I got my money back but I was charged for the phantom delivery which I suspect was their profit margin in the first place, and their website clearly states ‘free delivery’. You have been warned.

"Order went through very smoothly and at …"

Order went through very smoothly and at best price . Delivered on time as well. Would recommend company.

"Excellent job"

Fireworld gave me good advice about the type of fire that would suit my apartment. It was not a straightforward installation but their fitters did a first-class job and I am totally pleased with the result. No hesitation in recommending them.

"A lot of chasing and poor after sales"

Brought a fire from this online company. Did not receive confirmation so called the office as stated in the small print (made sure I read it all before ordering due to being online company)
They had my address down wrong so that was my input error but they soon corrected that and straight away sent me out a confirmation.

5 days later I had a call the fire could be delivered a week later so not too bad on delivery time, couldn't give me a time slot but would call me an hour before delivery.

Waited in on delivery day for the item to be delivered at 4.50pm. Signed for the item damaged as stated in their terms as I hadn't got time to check it because the delivery drivers don't ever wait.

Unpacked it, found it to be faulty so rang up the office was told the customer service department would need to deal with it and they don't have a telephone number so it has to be done via email. Keen to get my £998 back I emailed straight away and it took over a week for them to agree to fetch it. Once fetched no confirmation received and took another week for the money to be received back.

A lot of chasing on my behalf and no contact number for any problems. Not the best aftercare in my opinion but I did receive my money back in full.

I would rather pay the extra £40 and get it from a shop next time less hassle

"So far we are very happy everything."

We've just had a new gas fire installed by Fireworld Torquay. The advice we received was spot on and the fitters were professional and friendly.
The fire is easy to use and very efficient, we won't know the long term verdict until we put the fire on for the winter. But so far we are very happy with everything.
Vince & Lyn Strogen
Torquay

"I have just bought an amazing fire …"

I have just bought an amazing fire surround put it together in 30 minutes looks absolutely stunning especially with my dimplex optymist fire so well done fire world for a fantastic service

"Very helpful"

After speaking to several online retailers I found Fireworld one of the most helpful and informative as well as being the overall cheapest I would use them again in a heartbeat. Thank you for all your help, my fireplace looks wonderful.

"Fireworld Review"

Excellent company! Can't say much more than that. Fabulous customer care department. Kept us informed of the shipping and when our fire would be arriving, which was very quick, by the way. I am extremely pleased and I'd recommend FireWorld to anyone!