"Great company"

Great company. Bought a gas stove. Saved £250 compared to other retailers. Very helpful guys on the phone and i could not be happier about recommending this company.

"delivery not as smooth as stated"

Their email after purchase said they would let me know once with a courier. Didn’t hear anything from anyone until the pallet lorry was outside my house and ringing the door bell. He then rang my mobile I work over an hour away from home. I told him we should of had a phone call to book a delivery time he said I’m ringing you now. Bit late when your outside mate. I had to ring my wife luckily she wasn’t working too far away she got home in 10 minutes shame we didn’t keep him waiting longer really. Log burner is really good and excellent value for money my chimney sweep is always jealous when he comes round.

"exactly what I required…"

got exactly what I required nobody trying to push something on me that I didn't require ,great service great price

"Good company to deal with"

Good company to deal with

"I wanted an electric, but authentic looking fire."

I wanted an electric, but authentic looking real fire to fit in an existing old fireplace and that's exactly what I got. It's perfect and looks like it's just waiting for a match to light it.

"Fireworld were great to deal with"

Fireworld were great to deal with - made the process very easy for me and I got a great deal - cheapest i could find on the internet for the particular Hunter stove i bought. Customer service and advice also first class. I would definitely recommend them and will be using them again in the future for any requirements i have. Thank you guys!

"Horrendous! Avoid this company"

Horrendous!! Shop elsewhere, rude staff. Item advertising price reduction, screen shot this and even checked with staff beforehand and had email confirmation back as proof. I was denied the offer even with proof! They will entice you in with offers and not deliver - avoid this company

The reply did make me laugh -All Lies not embarrassing but your inability to train your staff properly is. I still have the proof do you want me to send it again?

"I’m a new customer to fire world, RUDE STAFF, NOT HAPPY !"

I’m a new customer to fire world, I ordered a fire last Friday, it states 3 working days it should be with you! I had heard nothing up till this morning so 1 week! So I phoned the company to speak with somebody as you have to email the company and wait up to 3 days for them to get back to you, the man I spoke to in sales was less than helpfull ! And put the phone down on me!! then just after that phone call I get an email to say it was damaged in transit! (funny that) it’s disgusting customer care! I payed £625.00 of my hard earned money to this company to be treated like this!
May be they need some training on there customer care skills wether they are sales or not! RUDE STAFF! Never even gave me a chance to ask if I wanted a refund as my fire hadn’t arrived.

"Full log Bruner installation"

Wanting an entire log burner installation, I visited the fireworld showroom in torquay and was impressed - impressive showroom and leagues ahead of competitors. Despite some bad reviews on the web, my gut feeling was that these were the guys to go with. I have to say I’m so glad I went with them. Everything has been thorough and professional... excellent initial information from Marc, excellent inspection and quote from Steve, and a fantastic installation by Baz & Tony. Baz & Tony were friendly, professional and did an extremely good job.
If you’re considering Fireworld, I wouldn’t hesitate to recommend them. 10/10.

"Worst company ever"

Worst company ever - deliver products (flue box) without any packaging and then insist it has to be returned in a box. It’s the same guy who pretends to be the “sales department” who then replies as “customer services” via email. Worst company ever. Save your money and spend money with a company who not only take your money and deliver goods but also help you when things go wrong.

Video evidence was shared with the company which showed their driver delivering without any packaging. Customer is definitely always right!