"The concierge team at Marine Wharf…"

The concierge team at Marine Wharf provides an excellent service. The people at the front desk are always welcoming and helpful. Always a pleasure, thank you!

"Regent on the River"

Daniel and all of his team are terrific. we feel well protected and looked after. and nothing is ever too much trouble.

"Regent on the River"

Regent on the River
Daniel and his team go beyond and above - I have lived here for 20 years .
They have watched my family grow up
Been through weddings funerals and births of grandchildren!
Their attention to detail is first class - nothing is too much trouble
They are a credit to Mainstay
Thank you to you all
38 Ferrymans Quay

"5 stars for Riccardo"

5 stars for Riccardo, Meath Crescent. He's an excellent concierge. Always happy and helpful. The perfect neighbour!

"Totally unacceptable"

The rats have chewed at our car causing unnecessary damage and repairs. Mainstay have not offered any refund but are not giving up as that car has cost us enough lately. Totally unacceptable from a company who is supposed to be maintaining the health and safety of the property.

The big bin and recycling area is a health hazard. I’d clean it myself just to get things done

"AVOID"

My review of Mainstay can be summed up in one word: avoid. If they were based in the US, they would have been sued for gross negligence by now. They fail to acknowledge even urgent requests, and when they finally decide to do so, it is unhelpful and flippant. My boyfriend and I have contacted them regarding an urgent security matter, and it still has not been solved months later. It must be great to work at Mainstay, as it seems they never have to do any work!

"avoid"

Wouldn’t use mainstay for anything I reported mould in November, took them weeks to send anyone out, even though the leak had come from next door and they hadn’t dealt with it in 5 weeks! had to argue for compensation due to the damage caused to my furniture! They also promised to repaint the wall and guess what....I’m still waiting for this to happen 11 months later

"Well Run Apartment Complex"

Our apartment complex management agent is Mainstay
It’s forward planning ensures the complex complies with relevant statutory requirements within set timescales
Communication with directors and leaseholders / occupiers is good and response to maintenance / general issues are timely with confidence in nominated contractors
Projects of considerable size / cost implications involve quotes from at least three approved contractors ensuring the best cost and value for money is achieved for leaseholders

"Currently living in Weston super mare…"

Currently living in Weston super mare and my apartment block is managed by Mainstay. We are seeing huge increases year on year and the service is simply appalling

"West Point Leeds"

Awful company with zero consideration for leaseholders at West Point. Charge exuberant service charges and impose penalty fees at every opportunity. Do not be fooled just because the concierge has a smiley face. So would I for what they charge for nothing in return.