"Things are getting even more…"

Things are getting even more interesting... On the surface, the story goes that there was a hostile company spinoff from Abbey Wealth to PLU financial, basically all consultants went to PLU financial and poor Victor France is left without consultants to provide proper support for the Abbey Wealth "customers".
However, if you look at the UK government data about the PLU financial company (google "plu financial gov uk officers", I cannot post web links here), you will find out that the main officer behind PLU financial is, surprise, surprise, Victor Gordon France!
This is all a big theatre play, you must be very careful with these companies...

"My husband and I are no longer clients…"

My husband and I are no longer clients of Abbey Wealth. Thank goodness for that. We have complaints which have been rumbling on since April 2025. I asked for clarity on outstanding issues of AFS Wealth Management and Advisers Ltd' CEO Vesper France and Head of Compliance and John Cairnduff including why AFS is collecting fees for the other organisation, AWM Advisers Ltd gave the advice, why AFS does not keep proper client records. It has 11 months and had to go to a third party to find out what fees it had taken (!) from me, as did AWM in my husband's case. I telephoned yesterday morning to speak to John Cairnduff, spoke to the Head of Client Services (who was perfectly jolly and polite). She told me he would telephone back immediately. I waited several hours. I telephoned again to be told everyone was in a meeting and would call back when it was finished. At 16h I received an email from the CEO: Thank you for your detailed correspondence. I acknowledge receipt and confirm that it has been reviewed.
In documenting your allegations, that may indicate a criminal offence or a breach of regulatory obligations has occurred, I am required to report your allegations to the relevant authorities.
Your relationship with Abbey Wealth has now concluded. To preserve the integrity of any investigation or complaint handling process, this will be our final direct correspondence on the matter. Any future communications relating to this complaint will be coordinated through our Compliance Team and Legal representatives. We respectfully ask that you direct any further correspondence via formal channels only, The "criminal activity" (her words) is the theft of information by an outgoing Financial Adviser (which AW knew was taken, but did nothing about for more than a year, including warning clients). Then at 16.01, and email from the Head of Compliance: "I note your email below and also your email of 8 April. In relation to the latter, I also note that its contents continue to include unsubstantiated allegations, which in this case also include abusive statements which I consider to be defamatory and potentially libellous. For clarity, our position in relation to your time as an Abbey Wealth client is as follows
• We have issued our final response to your complaint dated 1 February, in which we indicated that we will not engage on any of your opinions which have no basis in fact. As we have provided all the information you requested in your complaint, we regard this matter as closed.
• We are progressing your data subject access request (‘DSAR’).
• We note and acknowledge that your email of 8 April represents a complaint - I will formally respond to it in due course.
• As you are no longer a client of the Firm, nor are you a prospective client of the Firm, we do not have any continuing regulatory obligation to you.
In these circumstances, please be aware that, given the continued abusive nature of your communications with the Firm, we will not be taking, or returning your call(s), nor will we be responding to your emails, beyond those in relation to the matters addressed above. For the avoidance of doubt, we are happy to engage with any party who is prepared to do so in a constructive and responsible.

As you can see the correspondence i contradictory and defensive. I am being accused of being unreasonable for waiting patiently for more than a year for data subject access requests to be fulfilled, for a single review we never had (when four were promised annually). I am being asked to produce evidence which is already on AW's website, in its terms and conditions and in its files. The behaviour is shocking. I invite you to read AW's public promises and consider whether, given the number of increasingly poor reviews whether AW is all that it presents itself to be. Our complaints are similar to many expressed on this site. AW has left my husband and bitterly disappointed and inconvenienced. We have wasted a great deal of time. We have been stressed and anxious. We were promised a personalised experience and continuity. I have had four FAs in a year, my husband three and the last one, who left in August 2024 wasn't even removed from his account. AW didn't notice that its employee had left, three months after she joined the organisation. AW has the evidence to substantiate what it calls my "allegations" i.e. complaints it has failed to address about abysmal service and non-compliance with statutory duties. Before Vesper France complains this is fake review i had several experiences yesterday, including hanging on the phone waiting for it to be answered, three conversations with different people all promising a return call from the Head of Compliance (which he never made) and two emails from AW. It doesn't get any more genuine, or disappointing than that.

"Abbey Wealth: Perfect for Financial Losses, Empty Promises, and Taking You for a Ride"

This is a follow-up to my review on 21/10/24 about mis-selling by Abbey Wealth. It was titled "Mis-selling, complaint's procedure ignored and mere facade regulators". Sorry, I cannot give you the link, Trustpilot does not allow it. But it’s not essential to read it to the rest of my story.
If you were to look and find my post, you would see a representative named Vesper France from Abbey Wealth inviting me to get in touch so she could “investigate” the matter. It turned out that she was only interested in looking good to all of you and delaying me from posting here again.
I reached out, as requested. She replied a few times with excuse after excuse. And now — five months on — no resolution, not even communications. Just radio silence for the past three months. How deceitful, Abbey Wealth cannot be trusted.
As for the positive Abbey Wealth reviews still appearing here, I find it hard to believe they are not fake.

"Great Service and Support from VerdictVista"

Hello, I am glad that I contacted VerdictVista regarding the scam I recently became a victim of. Jack was very kind, understanding, and professional, talking me through the entire process of starting a claim with VerdictVista. I couldn’t find a better firm for my case, and I have now signed up and begun my claim. Overall, they’ve given me a very good initial impression, and I hope they will be able to recover my funds as soon as possible.

"DO NOT USE AT ANY COST!!!"

I set up a saving investment with Abbey Wealth, was reeled in by an advisor and then got palmed off to someone else once I'd signed up. Over 7 years I'd have made more money leaving it in my current account! In the end I went directly to RL360 to get my money out. There was no one at Abbey Wealth that I was able to contact. Seems like they went into administration.

"False info "

The general misconception is you will money here that’s completely false

"I invested 90% of my pension funds for…"

I invested 90% of my pension funds for over 7years. When i tried to get my money back it failed, i was even told i had no account with them, It was Rose lane GP that tracked them and got my money

"Stay clear of this company for your pension"

I transferred my final salary pension into a Qrops in 2012 after receiving advise from Abbey Wealth Services (at that time called Abbey Financial Services). From 2012-2019, the pension amount hardly grew. Over this period, yearly increase was less than 1-2%. And the firm recommended investment that were also too complex to be suitable for me. In fact, at one point, 1/3 were locked in not able to sell nor reinvest. As soon as my lock-in period of 8 years were over, I moved to another firm which in the last 4 years together with myself manage to grow the pension by 16% (3.7% p.a). Not great but at least some growth. So stay clear of Abbey Wealth Services Spain if you don't want your hard earned pension being used to pay useless advisor commission.

"Need I say more?"

Emmanuel Maruta | Abbey Wealth
To:
David Pearce Group
Fri, 21 Feb at 18:41
Dear David Pearce,
We are so very grateful to all our clients and connections new and old this year. It has been our privilege to support those individual financial journeys, sharing family milestones including graduations, weddings, retirement planning and bucket list goals.
As we approach the end of the year, all of us at Abbey Wealth extend our warmest wishes to you and your families and look forward to supporting the achievement of your financial goals in 2025.
Please note our office opening times over Christmas:

"Recently dealt with this company for…"

Recently dealt with this company for financial advice and have found their communication and timelines to be good so far.