"Please do not buy from this site"

Please do not buy from this site. I stupidly bought online without checking these reviews first. The site looked modern and was in the Google ad banner at the top. It even mentioned Covid-19 and their response to it. They took my money twice and now I am battling with my bank trying to recover funds. The transactions said that they were not complete but they took the funds. It is so sad that people are operating like this in these times.

"Ordered 6 internal doors"

Ordered 6 internal doors. Received an email telling me they would be delivered between 17th and 19 June. 3 doors arrived on 16th and the other 3 arrived on 18th June. Checked the doors were ok when they arrived as you only have 48 hours after delivery to be able to return any damaged/incorrect doors. All in excellent condition. Will definitely use them again.

"Moda doors will take your payment for out of stock doors and won’t respond to emails or calls"

Ordered my doors, expected delivery in 3-5 days that never arrived. I emailed to chase on day 8, and was told they’re out of stock. Had they informed me of this straight away, I could have ordered an alternative. The items are still showing as in stock on their website. I can’t get through on the phone, and they’re not responding to emails. No idea how or when I’ll get my refund. Covid-19 is not an excuse for atrocious customer service. I’d arranged for my doors fitting and have had to give back word. Don’t buy from this company!

"Repayment update"

Like lots of others
Took my money for stock that didn’t exist now can’t get a refund
Know it’s difficult times but this is completely unacceptable apparently premeditated sharp commercial practice
Order number available

5days later still no contact. Don’t answer phone or emails
If you haven’t done so already don’t part with any money. You will be chasing it for a long time
Sad that they think they are the only ones having a tough time
This warning goes for all companies trading under the DIY World Ltd umbrells

"Do not deal with this Company!!!"

Do not deal with this Company!!!! Have taken payment and have not supplied. Will not answer calls! AVOID!!

"The bloke is a scoundrel. Shocking customer service"

The bloke is a scoundrel, have no dealings with this company.

"Do not order from this company!!!!!!"

Do not order from this company!!!!!!! They happily take your money but haven't supplied the door, we've been chasing them for the past six weeks but they are impossible to contact and when they do answer they lie!!!

"Fraudulent scammers"

Fraudulent scammers - their website has a big banner across the top advising they're still open for business and delivery SLAs are unaffected (3-5 working days). They've taken our money and over two weeks later have delivered nothing and communicated no update. It is impossible to contact them as they do not answer the phone or respond to emails. When you use their live chat function, the bot advises that deliveries remain unaffected! Currently having to go through bank's dispute settlement process to try and reclaim our money. Terrible, terrible company. Avoid!

"Ordered a door over a month ago"

Ordered a door over a month ago, already paid for and still waiting for them to be delivered. I understood that due to covid19 there maybe a delay, however the door manufacturer are delivering and they confirmed my order had not been given to them. I have been calling Moda doors and received no response, neither by phone or email. The service is awful and it seems they have taken my cash without delivering the product. Steer clear and avoid ordering with this company!!!!! Unnecessary hassle and unreliable, and currently seem like a fraudulent company as I am not receiving any response regarding my order for the last 2 weeks.

"SCAMMERS"

Ordered 2 doors almost 3 weeks ago, I have tried emailing, phoning and web chat to get in touch with the company and I have had no luck at all, they state on the website they are not effected by Covid and still operating as normal clearly not. I have contacted my card company to make a claim for a refund. DO NOT ORDER from this company shocking scammers