"AVOID: No product, no response... still trading?"

Order placed for £729.40 on 31st December. Invoice and shipping notification received in 1st week of January. Parcel did not arrive as scheduled. Contacted DPD to be told that they had not received parcel so emailed and called iLite. Phone permanently engaged on 6th January. By 7th January, the number was no longer in use. Email has not been responded to as yet. I fear a lengthy battle to return my money!

Avoid at all costs.

"Ordered 15th December still waiting for items 3 weeks in"

Ordered and paid for several items on the 15th December in order to complete an electrical install.
No lead times given, contacted company and they advised items were out of stock. YET they are still taking orders for items.
It is now the 7th January and I have had to buy temporary items while waiting for this delivery.
So I still have not received the items or any contact from this company.
Avoid, 1st time using will not use again

"Would leave zero if I could"

Would leave zero if I could. Ordered lights which were in stock. 3 weeks later they are NOT here. Was told 5 -7 days with Tuffnells now 23 days and don't respond to emails (other than auto reply). I don't leave negative reviews but they leave me no choice!!

"TERRIBLE SERVICE"

NO STARS ARE WORTHY, but I had to leave 1 to write this review!! We ordered 2 x LAVA pendant light fittings for our hallway and landing - unable to upload photos. The light fittings do not in any way resemble what is shown on this company's website, when switched on and using their recommended lightbulbs. iLite have failed to recognise and will not accept that there is a dramatic difference between the 2 photos I have emailed to them. For this reason, I would NOT RECOMMEND this company. Customer Service is shocking and have stated that there is "no difference between the 2" having sent the company photos of what the shades look like when switched on. I queried when the items arrived that they did not resemble that on their website but was assured that once installed, with their recommended light bulbs, they would resemble what was shown on their website - IT DOESN'T!!

"Completed my purchase online"

Completed my purchase online, did not receive a delivery notice so called to enquire and informed item out of stock (correct when checking the website a second time). The advisor quickly emailed similar items in stock so exchange as I didn’t want to wait. New order completed and confirmed by email, delivered on time and in a safe place as I was not home.
Product ordered were 3D Wall panels, good quality only missed some general instructions to install but managed to fit neatly with DIY skills.
Really satisfied with the finish.
Recommend to everyone. :)

"Waited weeks for a wall light"

Waited weeks for a wall light. Chased them twice only to be told it had been lost in transit. have requested a refund. nothing refunded to me. Awful service

"Delighted"

Excellent service. Beautiful lights. Will shop again. Thank you

"Super light"

Super light. Exceeded our expectations and delivered as promised. Very professional service.

"So pleased with our light fitting."

So pleased with our light fitting.
Excellent product, excellent service.

"Great service and staff"

Great service and staff. Only reduced by one star as one of thevitems was faulty...but resolved quickly and professionally