"It arrived very quickly and we are…"

It arrived very quickly and we are really pleased with both lights

"Hi I placed and order for two copper…"

Hi I placed and order for two copper lights and on delivery one is gold and one copper I need two copper please help to solve this issue I’m feeling very stressed as they are to be fitted next week by my builder how can I get this gold one replaced for a copper one please ?

"Please be very aware that when you buy…"

Please be very aware that when you buy from this company if you wish to return anything to them you pay postage and also 10% is deducted to pay them to pat test it.even though one of the boxes were not even opened I have returned two pendant lamps costing £199 looked like glass on the website but were cheap lightweight acrylic, cost £15 to return they have signed for return on 17th November but can’t get them to answer the phone or return an email to confirm refund Never again

"I bought a smart pendant light"

I bought a smart pendant light. It took almost 3 weeks to get from Birmingham to Bristol. When it arrived it looked like it was second hand. Full of scratches and unusable. In my experience this company has some way to go to improve and deliver what all consumers expect nowadays. I have emailed with photos and hopefully they can raise their game and put this right.

UPDATE - So, iLite took my money on the 3rd Nov, they collected the item in Dec and I'm still waiting for a refund.

UPDATE - 28th January 2022 and still nothing. I have heard nothing from iLite since their courier collected the damaged item. Really disappointing. I think I've been super patient but I couldn't recommend them to anyone as a supplier. PLEASE AVOID dealing with this company. Good businesses, put things right when things have gone wrong. £150 is not an insignificant amount of money and I will not just let this slide.

"Be very cautious when buying online…"

Be very cautious when buying online with this company. We placed an order online for 1 x "spring pendant light small - Brass" at £209 and 2 of the "Holly SP1 pendant lights" at £79 each which were and still are available for sale on their site in the clearance section. We had received a order confirmation email which stated they will contact us when the items are ready to ship. As I hadn't heard from them since I followed up with a phone call today to be told the holly light is coming from Italy and will take 4 weeks and the spring lights isn't available at all!. The customer services employee advised me that when items are in stock or available you should see a number of the qty they have in stock in the very top of the screen on their site, but when an item is not in stock their website doesn't actually bother to mention this. So its down to you guess if what you are ordering is actually an item they are selling or not. Either way they are happy to take your money and not let you know and waste your time. So be careful not all is what it seems. I have since cancelled my order and requested a refund. Lets see if happens or not. will update the review if it does

"Do not use this company"

Do not use this company. When installed, the lights look nothing like the website picture. The company said it’s over 14 days since it was purchased and used. I’m not sure what this has to do with selling me a light that does not meet its trade description.

"Looks amazing when switched off."

Looks amazing when switched off.
When switched on, the bulb inside is more predominant than I thought.
Overall though, I’m satisfied with my purchase

"They look fabulous!"

They look fabulous!

"Very wide range of products!"

Very wide range of products!
Great value for money.
Very good communication!
Recommend!

Thank you!

"Good product, good price."

Good price, communication could have been better, but a change to the order and delivery was well handled.