"Staff were friendly professional and…"

Staff were friendly professional and hardworking. Ship was well appointed and air conditioned cabin great in the heatwave ( as was the pool!)
The food and drink was excellent and such a variety!
Trips were interesting and varied too.
This was one of our best holidays ever! Memorable x

"A most wonderful,relaxing cruise.1st…"

A most wonderful,relaxing cruise.1st class service,staff and so tasty food with lots of choices .

"Wonderful Danube River Cruise on the A-Rosa Donna!"

Our party of 4 (2 couples) thoroughly enjoyed a wonderful week on the A-Rosa Donna, Danube river cruise. All the crew from the cleaners to the Captain were first class, all so friendly and helpful, making our holiday a very special time. All the food was excellent, such a variety every day and a great selection of drinks too. We would like to make a special mention to the dining/drinks crew members who went above and beyond to ensure we had everything we needed during our stay, they were brilliant! We have already recommended this holiday to family and friends and will definitely be booking future river cruises with A-Rosa. Thank you!

"Excellent booking system"

Clear guidelines, easy to use and respond promptly without delay, the system works efficiently.

"Sehr unverschämtes Personal"

Sehr unverschämtes Personal, telefonisch waren sie vor der Reise nie erreichbar und auch das Board Personal ist ein Alptraum.

"Ich bin sehr enttäuscht"

Ich bin sehr enttäuscht! Ich wollte die Zugreise zum Schiff über die Arosa buchen, da mir der Transport zum Schiff sehr wichtig war (da meine Mutter schon 90 Jahre alt ist). Der Mitarbeiter am Telefon hat mir erklärt das ich den Zug auch selber buchen kann, der Transfer vom Bahnhof zum Schiff ist auf jeden Fall dabei. Er sagte: " Ich muss nur anrufen wann wir ankommen". Daraufhin habe ich dann bei der deutschen Bahn selber gebucht. Jetzt habe ich angerufen und wolle einen Termin zum Transfer vereinbaren und jetzt ist der Transfer nur noch mit dabei wenn man die Zugreise über die Arosa selber bucht. Ich muss auch noch dazu sagen, dass ich meine Reise bezüglich Corona schon seit 2 Jahren verschoben habe und das ich nicht mein Geld zurück verlangt habe. Hier hätte man zumindest versuchen können eine Einigung in der Mitte zu finden, vor allen Dingen auch, weil der Weg zum Schiff 30 -45 Minuten beträgt. Nach der Enttäuschung vermute ich, dass es meine letzte Reise mit der Arosa sein wird.

"Do not touch if you are not German speaking!"

We went on the a-rosa aqua, on supposedly an international cruise - completely missold! No excursions offered for non german speaking and all entertainment on board only offered in German.
Made to feel like complete outsiders- Worst holiday ever experienced

"Booking online did not work with my web…"

Booking online did not work with my web browser. I switched to another browser(chrome) and it worked. There were other people in our group who had the same problem. Some had chrome and to switch to a different browser.
I tried to contact customer service, multiple times for weeks without receiving any help.
Someone from your international group finally contacted me and was very helpful.
We have travelled with you before and loved your cruise. There are 16 bookings in our group. If it hadn't been for our previous good experience, I can honestly say you would have lost these bookinks.

"Business as usua"

Business as usua

"It was an easy experience"

It was an easy experience. I wish there was a prompt of some sort to add the excursions. I’d like to add them as I book.