"Excellent customer service"

We bought a BabyDan stair gate three years ago for our visiting grandchildren. It’s been great. Then one of the parts went missing which meant it wasn’t safe. This morning I emailed BabyDan to ask if they could supply a replacement, and within a few minutes I got a lovely reply from John Wheeler saying he’d post one today.
It made my day - what excellent customer service!

"Impossible to adjust once it`s…"

Impossible to adjust once it`s assembled. Very strong and safe, yes, but impossible to dismantle. No istrictionsvideos avaliable online without a ton of annoying commersials iterrupting all the time.

"So I had to order this product because…"

So I had to order this product because of my hyper active toodler and I must say I am awed. This company's customer service is the best I've seen in my entire life. They respond to you to the finest details.

I give 5 star and I recommend.

I'd buy one more once I have money. No company cares more than BabyDan ❤️❤️❤️❤️❤️❤️❤️❤️❤️

"BabyDan provide amazing after sales…"

BabyDan provide amazing after sales service! I emailed their support address as part of the gate clip had broke, they responded within 24 hours and immediately offered to send a replacement part to our home in the Netherlands. It was seamless and a pleasant experience in general.

"4 Baby Dan stair gates"

We have 4 Baby Dan stair gates as we are foster carers. These are a permanent fixture year upon year. They have never given us any problems and we wouldn't use any other brand of stair gate.

"We broke a fixing bracket on our…"

We broke a fixing bracket on our stairgate, our own fault. Babydan customer support was great, I asked where i could buy a replacement and their 1st reply was to offer us a free bracket (they didn't even charge for shipping!)

Showed up about a week later and our gate is back up and running.

Great customer service.

"Fantastic product i have brought two…"

Fantastic product i have brought two of this for my stairs top and bottom

"Fantastic easy to use products"

My wife and I bought a few baby dan safety gates to protect potentially dangerous areas in our and the grandparents homes.
They are fantastically simple to set up and work perfectly.

"Great Concept and Company"

We bought 2 of the retractable Baby Dan Gates from Amazon. They are a great concept and work really well. We wished to buy another mount, as we have a narrow landing and thought we could rotate the gate. We contacted Customer Services and had a great experience with John. His replies were quick and he was able to solve our issue straight away. I would definitely recommend.

"Very good and quick service from BabyDan!"

I have a very different experience with BabyDan's service and products. Following an accident with BabyDan Premier (not due to the stair gate, but to the balustrade that is pushed out slightly when an x weight is pressed against the stair gate), I made a report to BabyDan. Not to criticize the product, but to report that attaching a stair gate to a balustrade poses a certain risk.

After my report I received a feedback the next day in which BabyDan showed full understanding for my report. Despite the fact that the accident was not due to their product, they still came up with a nice gesture... They wanted to send me a new one, including mounting material for a balustrade and a small present for my son who was involved in this accident.

I think BabyDan's products are better quality than other brands we have used before. For me, BabyDan has also acted very adequately in this respect. Nothing but praise from my side.