"Reply to ATCO"

This is a reply to ATCO's response (10/04/2023) to my review of 04/04/2023. The issues I outlined in my review are not rocket science and easy to understand. ATCO could very easily offer solutions through Trustpilot - that is, if they have solutions. I would draw attention to a review by Mr. Jeff Ely (19/09/2022), complaining of similar issues to mine with an ATCO lawnmower. It would appear, that after contacting ATCO, Mr. Ely was directed to an authorised repairer, at his own expense. My problem is, nothing is broken and in need of repair: it is an issue of very poor design. Do ATCO have a better designed grass box that will fit my S20 model? I suspect they have. I shall be happy to provide my address in order to receive one, at no cost to me. Come on ATCO, I have just spent a lot of money on one of your new lawnmowers and, quite reasonably, expect it to work properly - currently, "not fit for purpose" comes to mind.
Thank you.

"Easy to order products from website and…"

Easy to order products from website and package arrived at the specified time and date.

"I brought an Atco GTX36H in July"

I brought an Atco GTX36H in July. I brought it from a local dealer ( Norton Garden Machinery) because I like to see things in person and I wanted somewhere local for services or if there was an issue in the future. Their service is exemplary just incase anyone is close enough to them and thinking about it. Anyhow, I went with the GTX36H because my garden was 1.5 acres and wild. Wild level - aka- my dads unhinged shetland sheep had lived on it for 3+ years. They ate the trees and hedges and flowers and not the grass so it had turned into a field of head high weeds, the ground was rough and uneven with wild grass a couple of foot high. It was demoralising to look at, unless you were one of the rabbits. Rabbits have infact been living their best life there, just not my children. I did spray SBK weedkiller first and pull out the really tall weeds as the stems were so thick I didn't want to be left with a field of designer stubble (tried patches with a strimmer and that was the outcome). So I was still left with a wild field with slopes everywhere, rough ground, bracken and shorter weeds.
I now have a lawn! The first cut was with the shoot on to leave it all on the ground. Once it dried I hoovered it up with the mower. Then cut again a couple of times on 7 (highest cut) and I can now go down to a 4 in some parts and 5 in others. I repeat, I have a lawn!
The mower is easy to use and if it can cope with what its had to deal with here, I don't know what would count as "too much" for it. You can change cutting height whilst going, the collection basket is huge and the controls are simple with a forward and reverse pedal. Thank you Atco!

"Excellent product"

Excellent product

"Great lawnmower that does everything we…"

Great lawnmower that does everything we want, not the cheapest but seems well built and easy to use. Particularly like the delivery from a local dealer, they even took our old mower away.

"Most impressed"

Mower arrived promptly and has seen a lot of use since it arrived a few weeks ago. Does the job very well. Jolly good machine.

"Atco Classic 18s Grass Collector Fault"

I have had my Atco Classic 18s for two months now, very impressed with the cut however I’m having to do twice the work as my grass collector keeps bursting open and becoming detached therefore grass everywhere! I contacted the service centre today (17.07.2022) to be practically questioned as to how I assembled said part and after telling them what I had done, may I add the correct way, I was still stood it was wrong and it’s a common problem with people not fitting the part properly! I unfortunately work away from
Home so can’t take it directly into a local dealer as requested however when I get the chance I will endeavour to do so which I know the my won’t able to do anything for this. For me it’s a poor design, once the weight of the grass gets within the bag it can hold said grass as it sit later too low. For me the only fix for this box would be for me to drill two more bolts in told hold the box together which I should not need to do. I’ve tried all means but it continues to unlatch and appears extremely cheap. This causes the grass to spill out each side and is useless Any advice on how to move forward would be appreciated. To be told you require videos of the fault isn’t going to rectify this issue.

"Great mower"

Really good service overall and I am very pleased with my new self-propelled petrol lawnmower. I would, however, have preferred the machine to be delivered ready assembled. Although I managed to assemble it myself, it certainly wasn’t easy.

"The CP1-484 is quite a sturdy"

The CP1-484 is quite a sturdy, well built machine, but... the grass box is a piece of nonsense, rides too low to the ground, actually brushes on the ground when it becomes around half full, can't help but think thus increases drag, and therefore excess fuel use / motor wear.

Not a minor point these days.

"Atco 16S Li is NOT SUITABLE FOR SHORT PEOPLE"

I have purchased an Atco 16S Li lawnmower from Lawnmowers Direct, who are part of the Ernest Doe group of companies. The machine itself performs beautifully but I cannot use it because I am only 5 feet 3 inches tall and the handles are not adjustable. I have had no joy with either Lawnmowers Direct or Atco regarding this issue.
The instruction manual gives clear advice on how to adjust the handles and yet, they aren't adjustable. This is an expensive lawnmower and the instructions are misleading.
DO NOT BUY THIS MOWER UNLESS YOU ARE AT LEAST 5 FOOT 8 INCHES IN HEIGHT.
I am now going to search out some platform shoes in the hope the extra height will enable me to use this otherwise lovely product.
Lovely people at both Lawnmowers Direct and Atco, but no help available.