Litecraft

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Customer Reviews about

Litecraft

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Mick Semi

5.00/5.00

"Quality item well made."

Items despatched quickly..well packed. Good quality item as described. The bulb can be no higher than 50mm otherwise it won't fit into the socket as the bracket on which the shade screws into gets in the way.

21/02/2025

Gary Williamson

5.00/5.00

"The great pricing and quality of the…"

The great pricing and quality of the item.Also the swift delivery was very good.

20/02/2025

MRS CHERRY

5.00/5.00

"Easy to use websiteGiid service "

Easy to use website. Reasonable price and prompt delivery.

19/02/2025

Daniel Morrison

5.00/5.00

"Good price and quick delivery"

Good price and quick delivery

19/02/2025

P Parker

5.00/5.00

"Excellent range"

Excellent range

18/02/2025

Colette

1.00/5.00

"Tiffany lamps. Don’t buy their bulbs"

Tiffany lamps were beautiful- what’s not to like. We did pay the price though. Poor customer service after I reported bulbs bought @£14 each didn’t fit. Their response ? We have not ever heard this happen before. And the Tiffany lamps were so dirty they turned the white gloves provided for handling black with grime!
A few emails back and forth - I was not happy with their impersonal attitude - we will escalate to management. What does that mean? Customer service incapable of making a decision? Do you want to send them back or do you want a discount? If a discount how much do you want and yes that phrase again - we will escalate to management. Well what can I say - they asked how much of a discount I wanted. Well I suggested 20% - why not … they did ask. They came back and said you can ge £20 and refund of cost of bulbs . I mean that’s fine seriously but why ask me how much of a discount I would like in the first place. More delay.
Listen - its just my opinion but it’s just poor customer service.
In my business if something like this happened (it doesn’t!) we would immediately either replace and refund and apologise. Not back and forth with weird questions about discounts! Yes I am grateful for bulb money back - the bulbs have gone to local charity shop and the refund is in my bank account today. They have also removed the recommendation of the E27 bulb from their links. Good. Be aware the Tiffany lamps come from china prepacked and not opened by litecraft so they have no clue what’s inside so said they were unaware of how dirty they are!
Honestly I won’t be back at litecraft - too much of a risk when spending nearly £700 .

Edit 18th Feb
Gosh you guys really are the ticket!
So on 8th feb @ 20:10 two photos were provided to mhd at co dot uk
So to your second update on my honest review you are lying. Update me please as to any other reason why this discount wasn’t properly offered as no evidence is utter nonsense!

18/02/2025

Muriel Manderson

5.00/5.00

"Fantastic service quick delivery "

Fantastic service quick delivery
Then when My item got damaged in transit it was replaced the next day no extra cost to Me and told to just keep the damaged one so no hassle trying to sent it back

17/02/2025

Susan

5.00/5.00

"So quick and effecient."

So quick and effecient.
The lady I spoke to on the phone was so helpful
and kind.my parcel arrived the very next day.

17/02/2025

Jo Prudhoe

5.00/5.00

"Great product"

Great product. swift delivery.

16/02/2025

Karen Stevns

5.00/5.00

"Stunning Light"

Very pleased stunning light good quality and super quick delivery.

14/02/2025
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