"Ian was great from start to finish very…"

Ian was great from start to finish very good service

"Wonderful experience from start to finish"

We had a wonderful experience from start to finish. Charlie was a fantastic driver - on time, friendly and efficient. The coach was clean and comfortable and the journey was hassle free. Thank you to all involved in organising our trip from London to Oxford.

"Double decker experience!"

We received excellent service for both to and from our destination. Greg, the driver, was not only punctual but also polite and courteous. We would have no hesitation on using your services again in the future. Many thanks.
SHOSJ
Sovereign Hospitaller Order of St John of Jerusalem, Knights of Malta.

"Faruque was a very polite and good…"

Faruque was a very polite and good driver. We were going to experience bad traffic but he looked into going a different way and we arrived in good time for our day

"Great service all round"

Excellent communication from the company. The driver of our minibus was on time and even managed to dodge a diversion to get us home that little bit faster as there were road closures. He was also lovely.

"To be honest i wouldn't give them one…"

To be honest i wouldn't give them one star. I booked for 26 people for a return journey to Harrogate. Received a very nice call back a few days after booking, confirming all the pick up / drop offs etc. I Paid the balance in full a few days before the due date. The following day received an Email informing me that they couldn't honour my booking however if i was to pay another £670 they would be able to provide a coach. Would absolutely NOT recommend this company.

"Lingfield "

Great company, updated all the time ,our driver Stuart was excellent, will definitely use again.

"NEVER USE"

NEVER USE:
- Coach there was great but return left 20 high needs students (some non verbal) crying as the driver drove dangerously down the motorway.
- This was after arriving an hour later than their already rescheduled time (without telling me, I had to find out from one of our clients who reached out to them).
- The driver then couldn't leave for a further hour (so we're now running 4 hours late). Young people got home at 8pm rather than 3pm and there was no apology.
- The company didn't care and said i hadn't put in a complaint in on time despite emailing them about being late on the day and saying i wanted to put in a complaint (apparently they have no record of this and a recorded call that also highlights my desire to put in a complaint).
- Got told they wouldn't do anything about the driver. After further emails and pressure they vaguely suggested they'd see what hat happened to the driver.
- Here's a quote from one of the teachers "Upon arriving at Oaktree School I noticed that the driver made a call to someone that spoke the same language as him, Hindi/Urdu. Partially understanding bits of the language, I understood that the driver was justifying his actions on the road saying that “Someone cut in front of him causing him to swerve”. He also mentioned something along the lines of the amount of time it took to get back. On the way back from Wales, the driver has been driving very recklessly cutting in front and close of other vehicle's. This is completely unsafe especially due to weather condition which was heavy rain."
- This was all after trying to change the price of my booking 3 months after I paid the deposits.
- They really don't care that this also affects our reputation (we're a really small company).
- Really sad to know they can take almost £3k for a booking and care so little about what they do. Absolutely never use this company.

"Great experience by speaking to Ray at Ops"

A great experience by speaking to the operations member RAY a great guy who solved my issue quickly and effectively.
Will always prefer to use the coach company and be able to speak to Ray so he can understand me and provide me the best solution and service.

Thanks Ray! Great 😊 was speaking to you!

"Where your travel dreams go to die"

Write down everything you want in a coach company on a piece of paper: fair pricing, good communication, honesty, reliability, clean coaches, modern coaches, safe coaches. Now, take that piece of paper, screw it into a little ball, then shove it where the sun doesn’t shine – you’ve been had baby!
Thecoachcompany.co.uk is one snivelling, pitiful globule of everything to avoid when booking travel. Amazingly, they don’t actually own any coaches - they’re only the brokers, although they like to keep this fact on the down low. Thecoachcompany.co.uk take your booking, then contact ‘coach operators’ to ‘fulfil’ your booking which means zero accountability on their part. So they are simply middlemen skimming profits without owning or operating anything of value, acting as a glorified booking agent that piggybacks off the real service providers. For a visual image of these profit-parasite-seat-scavengers, imagine Fagin gleefully rubbing his long bony hands together in ‘Oliver Twist’ whilst counting gold coins.
The ‘operators’ they use to ‘fulfil’ your booking? The coaches look like they’ve been cobbled together on ‘Scrapheap Challenge’ and the drivers emit ‘I failed my DBS check’ vibes.
Do not use. That is all.