"Amazingly great experience!"

Process was smooth, driver was on point and we really enjoyed our experience with The Coach Company.
Many thanks to PETER for the help all through this process, great man indeed!

"Great Couch Services."

Great Couch Services.
We will be booking again.
Travel advisor Peter Barnes made the entire process a breeze. Our allocated driver Mr Shabaz was excellent. 10/10.
We would love to gave Mr Shabaz as our driver on our next trip.10/10
The coach we chose would be perfect for kids, adults need a bit more room. 8/10
Thank you The Coach Company, you’ve made 70 mothers babies and children EXTREMELY HAPPY,

Thank you,
ESWoods
Balfour of Burleigh and Treverton Residents Association

"Very high standards bus very clean…"

Very high standards bus very clean lovely driver very good time keeping and well mannered driving was perfect got to out destination on time even through heavy traffic but all in all we had the perfect journey thank you again looking forward to our next outing with your company x

"Mostly great."

I cannot fault the professionalism or courtesy of the coach driver, who despite having to wait through several delays still managed to get us to our destination half an hour earlier than we were projected to arrive. However it seems the company may have given the wrong pick up details to some of the passengers. Myself and several families were told to wait at stand C Picadilly for collection only for an unmarked coach to arrive at a different stop of the other side of the road which was waiting at least 5 minutes before the driver called over to ask if we were going to Alton Towers. After this, we made two other stops where none of the passengers scheduled to be picked up were there, and despite the driver going out of his way to wait for them and give them a chance to arrive, they never did, so we had to leave without them. This makes me think the company may have given other customers the wrong pick up location too. Despite this, the notifications we received in five minutes intervals until the coach arrived to remind us how far off the coach was were very helpful and reassuring. I'm posting this here and not on the company website because every time I try to submit my review it says it has failed for some reason.

"A lot wrong"

A lot wrong- Dramatic price increase (of over £400) several weeks AFTER I’d booked and paid a deposit. I was then stuck with this as other companies had got booked up in the meantime.
Staff were very keen to offer flexibility about pick ups etc (to get me to book) and then denying this had been offered.
I was not told clearly that they are not using their own coaches (they talk about having a ‘depot’) but they are actually acting as a middleman which means that making changes is difficult as they need to contact the companies who are supplying the vehicles. So making any change or getting response to a query can take days.
I booked 2 minibuses but was not given both drivers’ numbers on the day despite the 2 coaches coming from 2 different companies.
Reps did not deal with things quickly and did not returning phone calls which made dealing with very simple queries very difficult and time-consuming.
Only good thing was the final rep I dealt with (Priya) who was the only one who actually was polite enough to reply to messages and deal with things immediately.
The actual drivers were fine but it would have been better if I’d booked direct with them and not through this company.

"Stoke Newington Youth hub Our experience traveling to Alton Tower "

Our experience traveling to Alton Towers with 36 young people was truly exceptional, thanks to our fantastic driver and the excellent coach services. Here are a few highlights that made the trip so memorable: feedback from young people and parents

1. **Professionalism and Expertise**: Our driver was not only highly skilled but also incredibly professional. They navigated the roads with ease, ensuring a smooth and safe journey for everyone on board.

2. **Friendly Atmosphere**: The driver created a welcoming and friendly environment, which helped put the young people at ease. Their upbeat attitude and willingness to engage with the group made the journey enjoyable right from the start.

3. **Comfortable Coach**: The coach itself was spacious and comfortable, providing ample room for everyone to relax during the trip. The amenities, such as air conditioning and onboard entertainment, added to the overall comfort and enjoyment.

4. **Timely Arrivals**: Thanks to the efficient coach services, we arrived at Alton Towers right on schedule. This allowed us to maximize our time at the park, ensuring that the young people could enjoy all the attractions without feeling rushed.

5. **Safety First**: The emphasis on safety was evident throughout the journey. The driver conducted thorough checks and adhered to all safety regulations, which gave us peace of mind as we traveled with a large group.

6. **Positive Engagement**: Throughout the journey, the driver encouraged positive interactions among the young people, fostering camaraderie and excitement for the day ahead. This helped build anticipation for the fun activities waiting for them at Alton Towers.

7. **Smooth Return Journey**: After a full day of excitement at the theme park, the return journey was just as pleasant. The driver ensured everyone was accounted for and comfortable, making it a seamless end to our adventure.

Overall, the combination of an excellent driver and top-notch coach services made our trip to Alton Towers not only enjoyable but also memorable for all 36 young people involved. We are grateful for the experience and look forward to future outings!

"Brilliant service! Glad we chose this company "

Our Journey was great, our driver Faz was 10/10. Communication from the company before hand was brilliant, Faz made us feel very welcome and catered to any needs we had such as additional toilet stops.
All round amazing service and will be highly recommending to people. Thank you.

"The driver was excellent"

The driver was excellent. He is friendly and patient. He arrived on time for both trips

"The driver was on time, friendly and in good spirit"

The driver was on time. He was very polite to all and willing to load all cases onboard the coach. He explained to us about the estimated time of arrival. The coach was clean and at the right temperature. Very good service by this coach company which I will recommend.

"Excellent service"

Excellent service, drivers were really nice. Will use again.