"Very poor experience"

Very poor experience. Busses were late (70 minutes in one instance) every pick up, and caused group to miss lunch and almost the entire activity. No apology, or explanation.

"Horrendous company!"

Horrendous company, stay away!
I would advise everyone to stay away from this company, extremely unprofessional and unreliable. We used this company for our annual nursery trip to the seaside and the driver did not turn up on the day of the trip! The children were so upset and disappointed and we had to tell them that the trip was no longer taking place.

"Sailing Trip"

Our Saturday school group (20 children & 2 adults) went on a sailing trip to the Isle of Wight.
We received a fantastic service from this coach company. From the very start the man I spoke to over the phone was helpful and kind. Both drivers were friendly and patient. The coach itself was the perfect size for us. Finally and most importantly the regular updates, the paperwork and the contact made by the drivers before the trip was outstanding! We will definitely use this service again.

"Coach Company Saved The Day!"

We recently had a minibus company let us down on multiple trips for our team offsite in Bristol and Peter and the team came to our rescue! Quick and friendly service and saved the day! Thank you!!

"Excellent Service!"

The coach driver was an absolute legend. Nothing was too much trouble, he was early but more than happy to wait for everyone to embark and he was just fantastic. Will be using these guys again! Thanks!

"My experience with this coach company…"

My experience with this coach company was great because their representative of the company, Peter was easy to speak to and excellent in capturing my detail of what service I required. He took note of why I was hiring the vehicle. He conducted himself in a courtesy and considerate manner in taking my booking. The driver was also excellent because, from their very beginning, paid attention to detail and accommodating to any appropriate request, from myself or my guests. My journey went smoothly, and carried out in a timely matter. My guests, including myself felt very safe with their driver, of the transport. I would definitely recommend this service to others and use them again.

"The coaches turned up on time"

The coaches turned up on time, great drivers - all round great!

"Excellent, professional travel "

Dave and the team helped me at extremely short notice, they were very informative and kept my mind at ease that all was in hand for our 100 passengers. Communication was great and I never had to worry. Very professional and prompt. Would highly recommend.

"The administration and customer service…"

The administration and customer service was very good .
The coach and driver were excellent
All in all a very professional operation .

"DO NOT USE THIS COMPANY"

Shocking experience with this company. We booked and paid up front for a luxury coach to pick up 28 VIP Guests from Ascot Races. We went to the trouble of sending on a VIP Coach Parking Pass to the company that picked up the booking for the Coach Company called Minibus IT. Couriered it to them so that the coach could access the racetrack with ease. We had held the coach at 18:00 assuming there would be a degree of flexibilty to pick up a large group from a busy venue. When the guests weren't there on the dot they threatened to depart without them. Something about the driver's tacho hours and he would be driving illegally. I pleaded and begged with them to wait for the guests and to not leave them stranded. I couldn't understand why a coach that had made it's way to a racetrack would even contemplate leaving again without any passengers. The Coach Company were completely unreasonable and hung up on me. Said there was nothing they could do. The contact at Minibus IT was more reasonable and said they would do their best. I ended up having to spend even more money to book a second driver who could meet the bus at it's destination and drive the bus back to the depot. I was left with absolutely no choice otherwise my guests would have been left behind at the racecourse. The guests said that the driver was completely obnoxious and so so rude. Very threatening behaviour saying he was leaving etc.

It was extortionately expensive and I was left so stressed by the confrontational nature of the phone calls that I had to endure out of hours to try and reason with these people. Absolute cowboys who take your money up front and then fail to provide a service. Avoid at all costs.