"I had a problem with my product"

I had a problem with my product, which was very quickly dealt with and returned to the manufacturer for a replacement.

"Trustworthy seller."

Trustworthy seller.
Good website. Good communication. The product shipped quickly and it was possible to follow it on Track and Trace all the way to Denmark.
Competitive price. Hope that it will also be the case after Brexit.

"Site's a little rough around the edges. Worth it for good service and prices"

Bought a down jacket from alloutdoor because they were selling it about £25 cheaper than I could find elsewhere (£133 vs £160 elsewhere). Ordered on a Saturday and received it on the Thursday without problem.

I expected based on their website that if I order on Saturday, the package will be dispatched on Monday. Monday came and went and no word. Customer service were responsive after I contacted them via the online form and when I replied again via email.

There was a little confusion about how and when the package would be delivered. I was told over email by customer service on Tuesday that the package would be sent that day by DPD next day delivery and it was actually sent that day by Royal Mail 2nd class. I think this was just an honest mistake, perhaps they used to use DPD for such orders. It would have been reassuring to have the correct information earlier on. The package ultimately arrived within the 3-5 business days originally quoted.

The previous Trustpilot reviews and a few details of their website made me a little nervous. A few points on their website in particular that didn't fill me with confidence:
- I provided a password whilst making my order so that I would get an account. I didn't make me an account so I had to track just with my email and order number
- The tracking page is very basic. If an item hasn't been dispatched, there is no information given. An estimated dispatch, or even better an estimated delivery date would go a long way here
- The order confirmation email is quite basic. It's silly really, but again a delivery estimate and perhaps a link to the tracking page might have made me feel more at ease here
- The dispatch notification email is rather ugly and confusing. I won't go into detail but hopefully they will know what I mean when I say they should just generate an email with the necessary sections rather than a section for every unused delivery method as well.

Overall, I was pleased with this transaction and certainly with the competitive pricing they were offering when I ordered. Would recommend!

"Perfect customer experience"

Perfect customer experience - rapid responses to enquieries via email, very fast shipping, customer service that leaves you happy and a perfect product, thank you alloutdoor.co.uk!

"I`ve bought from them twice!"

I`ve bought from this company on two occasions now, and both times, the transaction has been smooth and trouble-free, and on both occasions, the dispatch and delivery times have been super-fast!

Also, when I messed up and ordered something that I shouldn`t have, I was able to return it, and I was fully-refunded without quibble, so regardless of any other negative reviews that I`ve read on here about AllOutDoor.co.uk, I can honestly say, that from my personal experience, they are a first class operation, and I would happily buy from them again in the future!

"Extensive range not found elsewhere…"

Extensive range not found elsewhere ....
Montane Ajax and trousers at very competitive price ...
Super fast free tracking postage -
Easily managed convenient collection at the local pharmacy ....
Well done ..

"Class Act Had occasion to use their…"

Class Act Had occasion to use their customer service. It's the best I've come across yet in anything i have ever bought on line. I hope they go on to be very successful as i believe there is good integrity here.

"Customer service is second to none"

Customer service is second to none, a totally professional company. Great quality products at excellent prices. I would highly recommend alloutdoor to anyone. Many thanks for a great service that is becoming hard to find elsewhere.

"Really fast delivery of portable 'safe'…"

Really fast delivery of portable 'safe' store bag for use on the beach. product was great quality and I am sure will provide peace of mind whilst on the beach.

"old secondhand jacket send, not refund"

order a Rab down jacket at April, they send me a looking very old jacket, I return it in second morning, after over a month with a lot of emails. they told me that is a old jacket, & they will not & not possible send me a old jacket, I ask the Customer Service to investigate, after a couple months they not reply my email anymore. Do not buy from them.