"Melissa is a legend"

Melissa was friendly, kind, professional and very thorough. Nothing was too much for her when assisting me with my enquiries. I really feel like she cares about me as a customer and that she went the extra mile to help me. I am now much happier with my home insurance package and I understand it all so much better too. She is a credit to your team. Thank you Melissa!

"Crazy Renewal "

Company have sent me an renewal for the home insurance with the new policy at £622 compering to the previous year at £366 P/a. It is not a good customer service at all.

"Lucy was very quick to deal with my…"

Lucy was very quick to deal with my request once I had provided what they needed and the request was dealt with immediately.

"Joe was very helpful professional and…"

Joe was very helpful professional and took the time to listen if I had any queries . The whole process of transferring my present policy to a new one was smooth and easy to understand Joe was very knowledgeable and explained any changes and why . Thank you

"Worst service"

Worst service, no proper information and no online document shared . I just ringed for an issue and they are saying its not covered.

"It was answered quickly and the man I…"

It was answered quickly and the man I spoke with was very friendly and knowledgeable. Got an answer to the question I had and much more comfortable now and won’t be worried about my policy payments.

"Great experience"

I had a number of queries and a few changes required to an existing policy. The entire process was handled expertly by Elaine, an absolute pleasure to deal with.

"I had called to Cancel my contract"

I had called to Cancel my contract. It was a good experience from the beginning and got better when I had to speak with Elaine. She was patient, calm and thorough. She made sure I understood my policy and sited some scenarios that could help me understand better. I ended up not cancelling but amending my policy. I really appreciate your help. Thanks

"I have 2 policies with Paymentshield…"

I have 2 policies with Paymentshield and unfortunatly i had opted out of renewal and one policy had ended that day, Elanie was very patient and thorough with me. Melanie requoted and managed to save money on my annual premium.

"I dealt with Georgia and she was a…"

I dealt with Georgia and she was a pleasure to deal with. She was patient, calm and professional and took the time to listen to my issue. Her approach was much appreciated and assisted me to move forward with my problem.