"Great experience "

Thanks to the Paymentshield team I recently set up a building and contents insurance policy, and I couldn't be more pleased with the entire experience. From the moment I started the process, the team was incredibly helpful and guided me through every step, making sure I fully understood my options. They were very understanding about changes in timelines for exchange and completion, adapting to meet my needs.
The team provided clear explanations about coverage, premiums, etc, which gave me confidence in my decision. The policy setup was fast and efficient, and I received my documents promptly, all organised and easy to access.

"Prompt & polite service & ethical standards "

8 months of refund issued by Lucy Greer promptly and with no quibbles, as I had accidentally signed up for an insurance that I hadn’t needed or recalled signing up for! This makes Paymentshield memorable for ethical behaviour and increases likelihood of me using them in future. Thank you

"Friendly and helpful"

Quick to answer, Heather was very helpful and friendly.

"A great experience"

We are moving house and needed to transfer our policy to our new property. We spoke to Neve who was so helpful. She made the process so easy and quick, and explained everything really clearly. A great experience all round. It was free to transfer the policy, and the quote was lower than others we had, so a win win.

"Adaptable Insurer"

Adaptable Insurer. Incredibly pleased.

Less than a five minute phonecall and everything I wanted was resolved. The Representative on the phone did some extra checking due to their knowledge about the Policy and the situation was resolved far better than I had hoped for. Incredibly happy about the outcome.

Thank you! It has helped me out greatly.

"Chrissy Warren "

Chrissy Warren
Dave Courtney was so helpful and professional from start to finish with all my enquiries, and put my mind at rest.
He did my amendments and I feel secure knowing I’m protected for another year with Paymentshield.

"Gave me what I wanted"

Gave me what I wanted

"Lovely Customer Service!"

I spoke to Ashleigh at Payment Shield earlier today regarding my renewal. She was so lovely and helped me with my query. I feel secure knowing my home is protected with PaymentShield.

"Great customer service"

I called today to amend the rent amount on my rent protection policy. I spoke to David Oliver who was polite, professional and efficient. He did the amendment and sent me the new documents via email on my request. Pleasant and hassle free experience, thank you, David!

"Friendly but professional manner…"

Dave's friendly but professional manner greatly helped to resolve my issue quickly and to my full satisfaction.
Thank you.