"The messaging service was very easy to…"

The messaging service was very easy to use and the agent I spoke with was very helpful.

"Given accurate and clear advice on…"

Given accurate and clear advice on policy cover and next steps.

"Happy to recommend "

Policy was easy to set up and all documents online. I happily didn’t need to claim, however, I forgot to cancel when I left my rental. Dave at Paymentshield was very helpful when I rang, backdating my cancellation quickly and efficiently and ensuring I had a refund too. Many thanks Dave :)

"She was very patient and gave me all…"

She was very patient and gave me all the necessary documents that I needed to understand the policy.

"Fantastic Service"

Dave Oliver is a good egg! Very personable to speak to and made my experience wonderful. Lots of fun and a positive experience on a live chat.
Really pleasant to not have a daft £X admin charge to alter a policy detail as well!

Dave needs a pay rise, I’m sure. 😁

"Chat option was very helpful"

Chat option was very helpful, assistant resolved my query quickly and without any hassle. Polite and pleasant upon interaction. No issues whatsoever

"Superb customer service"

Spoke to Elaine this afternoon to update my house insurance policy details prior to its renewal. Elaine was approachable, professional, accommodating and friendly. Everything was completed promptly and to a high standard of customer care

"Solved the problem in less than five minutes"

I have been having a really rough time, took insurance out on a flat that I wound up not moving into because the job I was moving for screwed me over. Was accidentally charged insurance for the flat, was able to call and get everything sorted, my money back, and the policy canceled within five minutes. The woman I spoke to was the first reassuring person I’ve spoken to since this whole mess started and that means more than I think she’ll ever know. When things eventually get better and I do need to take out renters insurance again I’m coming back here.

"Thank you Elaine"

I had the pleasure of talking to Elaine this morning regarding the renewal of my landlords insurance.
The experience was an absolute pleasure and she helped resolve the renewal with excellent efficiency.

"I spoke to Elaine today at payment…"

I spoke to Elaine today at payment shield to make some changes to my policy. She was an expert in her craft. Her attention to detail, and her mannerisms were comforting and able to guide me, as to what was best for myself and my family. Payment shield is reputable and I am pleased with the services so far. If I should ever have a claim, I feel that the journey would be comfortable.