"Travelling to Antartica is exciting but…"

Travelling to Antartica is exciting but also expensive and complicated. I can recommend Polar Routes (Lucy) for all her help, patience and in-depth knowledge - vital for such an undertaking.

"I cannot recommend Kasey at Polar…"

I cannot recommend Kasey at Polar Routes highly enough. It is expensive to travel to Antarctica but every step of the way through the booking process and beyond, she was mindful of providing me with the best possible expedition for my budget, even when my plans changed...twice ! She was patient, friendly, knowledgeable and professional. Having now returned home, I can confirm that everything was absolutely perfect - genuinely the trip of a lifetime. When I travel to the polar regions again in the future I will absolutely book through Polar Routes.

"Great service from a brilliant, knowledgeable specialist"

We were researching for our Antarctica trip and through the chat function, we were lucky to have gotten Kasey who was so incredibly helpful throughout the process. She walked us through the various options for our budget, trip preferences, available dates, and provided us with a comprehensive list of options to choose from, provided all the information you need - from itinerary to ship/cabins to cost. And if we did come across one which might not have fallen within our criteria, she helped provide just as much information on them. She is not only very responsive but also very knowledgeable and made sure all our questions were answered. I can’t recommend Polar Routes, and Kasey, enough if you are planning your Antarctica trip.

"A truly memorable experience"

A truly memorable experience.
The whole team were always accessible, even when the airline changed airports at the last moment, they had a plan and were in contact immediately.
An excellent company to deal with.

"Lovely Lucy So Caring!"

A cancelled Antarctic expedition with 7 days to departure is a nightmare for any travel agency to deal with, but Lucy at Polar Routes was MAGNIFICENT in dealing with a disastrous situation not of the company’s making. Calmly explaining the situation and reassuring everything would be done to salvage the situation.. if 10 stars were an option here I would award it..of over 100 company reviews I’ve done Lucy at Polar Routes is truly at a different level..

"Amazing travel consultant and amazing vacation!"

Kasey has been such a wonderful person to deal with. She makes you feel confident and also willing to lend a hand, providing alternatives where possible. I feel she has acted above and beyond her role. She was always very prompt in responding to my queries and nothing was a problem for her to deal with. She kept in touch throughout my cruise and even emailed me when I returned home to see how my experience was. She advised me about alternate methods of payment and provided me with the relevant links in regards to this so I could make an informed decision. I have been extremely happy with the service she has provided and definitely will recommend her to my friends. Sh3 has made me feel so comfortable that I feel I have known her for a long time. She is definitely an asset to your company. She is a caring, patient and understanding person and a delight to deal with.

"The personal touch theoughout"

I felt looked after from the moment I booked the trip until it's conclusion. Most information came via email or the Polar routes personal app. But staff also took the time to contact me prior to my departure to ensure everything was in order. They were always available by phone or email and answered queries very quickly. Any changes to the itinerary (e.g. flight changes) were notified via the app so at all times I felt I knew what I was doing and where I was going. It was a first class service that (in part) enabled me to have a trouble-free, fantastic holiday.

"Charlie is exerllent"

Charlie is very knowledgeable and considering. He answered emails right the way from booking to the end of the trip. He did research for the questions beyond his responsibility. He is the right person to go if you consider an expedition trip.

"Excellent Service"

Kasey was excellent in helping make all the arrangements as well as keeping in touch to ensure everything was ok. The app used by Polar Routes was also extremely professional and useful.

I can highly recommend both Polar Routes and Kasey and certainly intend to use them for future expeditions.

"Antarctica and Buenos Aires"

Lucy at Polar Routes organised our trip with Aurora Expeditions to Antarctica with a stop off in Buenos Aires for a few days beforehand. From our initial phone call until our return Lucy was so knowledgeable and able to help us make informed decisions in choosing our tour operator and itinerary.
The app was full of easy to access information both directly relating to our trip and background information on Antarctica - our grandson really appreciated the section on Antarctic wildlife!
One of our flights was delayed on our return resulting in a missed connection and we received a text from Polar Routes before we had left the airport offering support and help.
We cannot praise Lucy and Polar Routes highly enough and will certainly use them again when we head to the Arctic! Thank you!