"I ordered a lapins cherry tree on COLT…"

I ordered a lapins cherry tree on COLT rootstock.

I had 2 cherry trees with Gisela 5 rootstock which were not growing well in my garden soil, so I paid more for the one with COLT rootstock.

Funny thing is, I received one with Gisela 5 rootstock from Directplants. The tag on the tree shows that very clearly. And the so called tree looks like only a thin stick with few leaves.

However I sent an email to ask them send the correct rootstock one, I don't want this STICK at all. It's not been reponsed for 5 days now.

"Very impressed"

I ordered 8 plants, all of them arrived in excellent condition, total spend £161, so you don't think I ordered some cheap plants. They were all well packaged and delivered by Direct Plants own courier service. I initially had some misgivings after reading all of the reviews on here, some of them are pretty negative, but in this case, thankfully all seemed to go smoothly.

The size and descriptions of the plants were accurate, I carefully measured them as I unpacked them to check they were at least the minimum size quoted (several times with other suppliers I have ordered plants that have been nothing more than a stick in soil, these were genuinely the size described), I checked the quality of the plants as I carefully unboxed, checking the leaves etc. all seem good and planted them the same day.

Pyracantha Yellow Soliel D'or Shrub, Magnolia Susan Tree Plant, 2x Chilean Guava Myrtus Ugni Plant,
Pyracantha Mohave Red Evergreen Shrub,
Osmanthus Burkwoodii Evergreen Fragrant Plant,
Ceanothus Victoria Californian Lilac Shrub,
Ceanothus Dentatus Evergreen Blue Shrub

I compared prices on these, for size, quality and season, all good.

This time I am very impressed and I hope future orders are as good.

"Do not buy from them in autumn or winter"

I bought a plum tree in Sept. It arrived with dead leaves. It was Autumn so I wasn't overly concerned. A note with the tree said "it's fine, it will come back to life in spring". Except it didn't. Top of their website says "100% satisfaction guarantee". So when I told them the tree was dead, and they essentially said, "sorry, tough", I did wonder what 100% satisfaction guarantee actually means. Definitely 0% satisfaction for me.

"Order cancelled after taking money. "

My order was cancelled a few days after I placed it by an email saying its status had been updated to cancelled. No explanation, no further communication.
I then had to wait ten days for the money to be refunded to my account.
They are obviously not bothered about retaining customers. I certainly won’t be using them again.

"Greenfly infested trees and no response to emails"

I purchased an Apple Tree from Direct Plants. When it was delivered it was infested with Greenfly. I tried to contact Direct Plants by calling them, but you are told to email and are cut off. I have emailed and emailed for several weeks but there is no response. I want to send the tree back for a full refund but with no way of contacting them I can’t and it’s been sitting in my garden for weeks.

"Wrong order received, unable to make contact."

I placed an order on 5th May for 50 x 5L plant pots, received confirmation and also received confirmation that item would be dispatched within 3 to 5 days. Order received, however I was sent the incorrect plant pot sizes. Emailed them and got a quick response asking for photo proof of items received. Once this was done they responded stating they would dispatch the correct order that day and I would receive them next working day. I have received nothing, now 8 days on from receiving incorrect order. Have sent several emails and have had no response, have also asked for a full refund and again no response. This company has a phone number, however when you call it, it tells you to email them and they will respond within 24 hours. Not the case. Long and the short I have 50 plants pots that are no use to me. Would not recommend this company and now am out of pocket and really annoyed.
**
The Company have contacted me, apologised for all the inconvenience I have experienced. I was offered a full refund and pots on a next day delivery. I was happy with apology and accepted the pots but did not feel a refund was necessary.
Very satisfactory outcome.

"Terrible customer experience "

Ordered 100 plant pots. Standard email says “You will shortly receive a confirmation of dispatch email from us. After receiving that email please allow three to five working days for delivery”. Heard nothing more, no response to email, the phone number is hopeless as a message just tells you to email them! 50 plant pots arrived with no notice 3 weeks later. I have queried the delay, and the incomplete order but don’t expect I’ll hear anything from them. Terrible customer experience.

"Ok, but no support on issue"

Very easy ordering and most plants good so far. However, one arrived cut right down to the soil instead of being 20 to 30 CMS high. Emailed 4 times asking why that might have been and if it was ok or was in fact incorrect, but have not had an answer or acknowledgement. Will not bother again, plenty of other places to order from.

"Great quality plants"

Just received my first order, Hydrangea Annabelle. The quality of the plants that I received was the highest of any online order I have ever placed.
They arrived well packaged, delivered carefully and on time. Strong, healthy, well developed plants which will boost my garden beautifully.
Thank you!

"bare rooted plants…"

Hello received your bare rooted plants through Amazon and just to let you know they arrived spindly and bolted just binned them. Not fit for purpose won't be buying from you again