"Great company, helpful team = happy customer"

I love to support family businesses and found Direct Plants when I was researching polytunnels for my garden allotment. I liked the fact that they are experienced growers who design and manufacture the polytunnels here in the UK, and I was very happy with the price. I found all correspondence to be friendly and super helpful, and the build instructions were thorough and easy to follow. The quality of the polytunnel is outstanding and has enabled me to extend my growing season as well as growing things I didn’t think would be possible in my garden! I have since ordered several plants, fruit trees and bushes all of which have been delivered quickly, packaged well and in excellent condition. We are renovating a large garden and have no hesitation in Direct Plants being our ‘go to’ for our plant needs and I would definitely recommend them.

"PROFESSIONAL SMALL FAMILY BUSINESS"

we have worked along side Direct plants now for a number of years. we find them very professional to deal with and all the staff are pleasant and friendly. a great company with a excellent business. I have had a few indoor plants from direct plants and are all still going strong to this day.

"My go to plant shop"

I have had numberous trees and plants from Direct Plants and they have always been excellent. Very fast delivery, exceptionally healthy plants and they're always happy to help with any information or advice you might need. They are definitely my "go to" place when ordering plants as I know that I will receive good quality and great service.

"Definitely use again"

Helpful staff, very reasonably priced and fast delivery. High recommend and would definitely use again. Thank you.

"The customer is always wrong (apparently)"

Order number 1369743- I've had similarly poor customer service responses to others mentioned here. I set out to be understanding with my complaint initially, trying to give them an opportunity to proffer an apology or explanation. Ultimately though the responses have been unhelpful and defensive. It's also clear that the people answering the queries don't actually know anything about the science of growing plants!

"After ordering 10 dwarf lander plants I…"

After ordering 10 dwarf lander plants I am extremely disappointed. 5 plants have died after only receiving the order on 1st August. Numerous attempts to contact the suppliers I have still had no response very disappointed

"Customer Service"

Customer Service? What customer service. Sent them an email about a problem with one of their trees and only received an automated reply. now they have the audacity to email me asking if I would like to join their loyalty scheme. Never in a thousand years. Buyer beware!

"Amazing plants"

Purchased a palm and olive tree. Both were delivered on time, beautifully packaged and ultimately fabulous plants.

"Fantastic plum tree delivered"

Fantastic plum tree delivered, this is the best online site I have dealt with so far. Incredibly happy thank you

"Healthy and excellent plants/trees."

Healthy and excellent plants/trees.
I have ordered from Direct Plants a few times now.
Highly recommended.