"Crap customer service"

Ordered 6 fruit trees on the 15th June. Sent email as soon as I made the order about making sure the tree came as described 3 to 4 ft still waiting reply. It’s the 20th now and the trees have arrived 2 as described and labelled. And 4 not labelled and no where near 3 to 4 ft . Email a further 4 times rang phone number 8 times just goes to a taped message telling customer’s to email and they’ll get back to you in 24 hours . Still waiting for reply to first email on the 15 th June. Do not under any circumstances order from this company . Roy Harrison

"dont order"

We have ordered mix of rambling rose, and what we had been delivered is bunch of conifers. Emailed, messaged on two more social media’s and no response. Getting pretty fed up tbh.

"Excellent company"

Excellent company. A wisteria I purchased in 2021 was very healthy and vigorous. It did really well, however when it flowered this summer it was not the colour I ordered. Direct Plants were very understanding and sent a replacement. First class customers service. I often recommend this business and will definitely order from them again.

"fed up of phony firms"

I orderd a williams pear tree off direct plants on March 22 nd ,and yup , still waiting . my requests for information go unanswerd and the delivery company , youve guessed it ETSY , have now become invisable .
I blame myself really ,for going with such rubishy firms . Iv'e orderd a new one of amazon ,at least if it goes wrong I can get in touch with somone

"I love all the healthy plants,that I…"

I love all the healthy plants,that I received.Ordered twice,and I will order more in the future.I love the plants, packaging and also quick delivery.

"Fantastic experience…"

I was a little reticent about ordering online. I went with Direct Plants as they work with B&Q. I do not normally leave reviews but on this occasion I wanted other people to have confidence ordering online. I ordered a huge palm and it arrived quickly and in top condition. I also ordered smaller plants and had the same experience. In summary, don't hesitate to order from this company. Fantastic service.

"Terrible delivery service"

Terrible delivery service, I would suggest you use a different firm!
On this alone I would not order again.
Driver pretty rude dumped them at front door and was off before i opened door leaving me to carry around back of house,
Messed around with delivery days, didn't deliver on specified day, then didn't deliver on day they said they would.
So had to take an extra day off.
Plants arrived but thinner then I expected in advert said large plants in 2/3l pots
Not quite sure it's a 2L pot and height was about 4ft (did say 4to5ft ) just taken aback at how thin they are.
But hopefully will grow over the next year, as using Leylandii as a hedge but very sparce so will see how it goes.
Emails not answered on last 2 I sent and curt and to point on only email they did answer.

"Healthy plants and quick delivery!"

Just took another delivery of plants and they look fabulously healthy! Well priced and securely packaged!

"Updated at each stage from order to…"

Updated at each stage from order to delivery. Quick delivery. And beautiful healthy plant 🩷

"keeps their promises"

quick delivery, good quality packaging, plants exactly as described