"10/10"

Great customer service and got my items quickly

"They sent me the wrong order"

They sent me the wrong order and haven’t contacted me back about it at all so I’m out of pocket because of this company! Not impressed with the customer service!

"Great price"

Great price, best online. Really quick free delivery.

"BAD SERVICE, UNTRUSTWORTHY"

I ordered x 3 packs of 'Spot on' Flea prevention treatments for small cats, but Webpets sent me 3 packs of Flea tablets, to treat cats with fleas. I telephoned their contact number, but there was no answer, so I emailed my request for them to send me the correct order that I had paid for. I have had no response from Webpets at all. I'm extremely disappointed with their customer service, which has proven to be non existent and despite having ordered from Webets before with no issues, I will never order from Webpets again as I now feel they can't be trusted.

"excellent communication"

excellent communication, very friendly and polite

"This is the first time ive tried this…"

This is the first time ive tried this product and my dog loves it

"Item never arrived…"

Item never arrived…

"Fast delivery and slight problem but…"

Fast delivery and slight problem but rectified and sorted and posted that day. Goods received. Good communication

"Where is my order?"

Ordered an item, more than a fortnight has passed, still no sign of it. I’ve emailed the company, no reply. Poor service.

"Good dog toy"

Toy arrived. Good toy. Delivery took a while. That is my only negative. But that’s not really a problem at all.