"First time I bought from them and now…"

First time I bought from them and now that I have and found them to be honest, I will be buying again. Pricing was good and shipped fast.

"Scumbag company!"

Scumbag company!
Took our money but never shipped the order.
No any response to phone calls or emails.
Credit company not able to make charge back as they can do so only during first month. We have been waiting for 4 months now.

"Never got my product"

Never got my product. Same as everyone else. Feels like this company is a scam.

"Always look at the BBB and on-line reviews before ordering!"

Placed an order on May 1st 2024. It is now 9 weeks later and no response to e-mails, call messages or chats.

Took my money instantly, then no response. I had originally ordered a single item and the service was slow, but I received the item ordered and the quality was good.

The second order is another story. Late, and no follow up or even an eta. I did notice the Sheet Metal Kid had time to post a YouTube Video on his channel since my order. Good information, Nice.

This is my fault. I should have read the reviews. The BBB (Better Business Bureau) reviews are a real eye opener. Remember to look for reviews on Google or else ware before ordering on-line. Still hoping I get my order. Would love to post a positive follow-up, good quality, poor communication or something like that. Otherwise, I will be looking to send my complaint to the appropriate folks in Oregon.

"the order took 132 days to fulfill"

the order took 132 days to fulfill. After 90 days of trying to contact Sheet Metal Kid to find out where my order was, to which I had no reply's, I requested that the order be cancelled and the monies refunded. The service was diabolical, I definitely will not refer Sheet Metal Kid to my HVAC contractor buddies...

"Should have just ordered from Home Depot"

Should have just ordered from Home Depot. Took 6 weeks for the part to arrive, and the quality wasn't any better than the Home Depot duct wye. Had to call in 30+ times with only 1 answered call. I was planning to cancel my order the day I called in about 8 times in a row when the status finally switched to "shipped".

"Hands down best quality beyond all the…"

Hands down best quality beyond all the big manufacturers - I ordered Wyes from 3 major supply shops all were built with poor welds, wavy bends and not even actual circles in many cases. This place is simply beyond any level of quality I have seen for the price. He uses rivets instead of welds and they honestly hold far better and cleaner,

"Slow, no response, read the other reviews"

As others have stated: (1) SLOW processing time (weeks to months to fulfill order), (2) ZERO ability to get a response to emails, phone calls, or online requests/tickets, and (3) I wish I would have read these reviews before ordering.

I ordered $520 worth of wyes on 28 Jan 2024. As of 14 Feb, the order status was still “AWAITING FULFILLMENT”. I made 4 online requests and 2 voicemails over the course of a week (the last of which was requesting cancellation of order), but I received no response. I ended up filing a dispute with my credit card company.

If you can wait for months for the order, it sounds like they do good work. But, their customer service is nonexistent.

On the website, they say core values are: Relationships, Quality, and Service. That was NOT my experience.

"When i order the parts your guys said…"

When i order the parts your guys said shipping is take 5 days 15 days later your guys send email that will send it out that too late for my job

"The order took almost a month from…"

The order took almost a month from placing it, to shipping. During that time I reached out more than once with zero response. I even emailed to cancel my order and no response. Parts finally arrived and one is not correct. I ended up spending more to get the right part from a reputable supplier. One star only because it wouldn’t let me leave 0.