"Chain was all screwed up had to take to…"

Chain was all screwed up had to take to bike shop to have them fix it. Direction did not explain how to put whole bike togther had to pay then to finish it. Being bike season 12 days to do it. Still have not gotten to ride it.

"Bill helped me"

Bill helped me. He was very courteous professional knowledgeable about what I needed for my ebike. My order arrived a week later.
Happy ♥️ Customer

"Love the bike"

Love the bike. haven’t been off it since I got it.

"The battery arrived quickly"

The battery arrived quickly, it fit and worked. Happy about the price too 😁

"Alot of part where broke and the manual…"

Alot of part where broke and the manual doesn't show instructions properly

"I'm very unhappy with this bike"

I'm very unhappy with this bike-It's been in my local bike repair shop almost since it arrived.

I charged the bike and took it for a test drive -almost immediately the bike make a binding noise usder my feet, This noise got worse the longer I rode the bike-I stopped riding it and after several day I spoke with the technical support department of Electric Byke -they advised me that the chain may need lubed-did this and no joy. Finally, I was advised by a mechanical friend to put some air n the tires-this helped some-the noise persisted and finally in frustration I took the bike to my local bike repair shop. Long and short of it is the rear chain was set too tight and this did serious damage to the free wheel (free hub maybe local jargon). End result is this issue is all related to very poor setup by the distributor My bike shop is replacing the whole hub because they are unable to find replacement parts.

Additionally, I'm a very old person and I was reluctant to buy and electric two wheel bike as I found them difficult to mount because of the high step to actually step through -then I saw this tricycle. I said right away that's the bike for me. I've found , however, in the short time that I've been able to ride the bike that it's not as stable as I had hoped-seems like the rear tires can come off the ground quite easily- on one side or the other. I realize this is an issue that has to be safeguarded with respect to speed and terrain-this is just a word of caution to new users-it's not the trike that you started on when you were 3 or 4.

"Packaging was poorly established for…"

Packaging was poorly established for the 3000 mile transfer from your location in Florida to Central Oregon. The battery was sliding around in the box with only paper on top. I’m hoping none of the cells have been damaged from bouncing around. I would recommend using foam spray bags, for a safe fit with no sliding and better protection.

"Fender kit"

Came with no directions and the hardware was scattered throughout the box. Need directions and better packaging

"The “Universal charger” that was sent…"

The “Universal charger” that was sent only charged my defiant once and i had my bike die on me and whenever i plug it in it reads as fully charged

"Poor customer service"

Get back to me , this is the wrong part and I have been trying to return it for several weeks. No one ever gets back to me