"The bike came with scratches on both…"

The bike came with scratches on both fenders and marks on the body. It did not arrive looking like a new bike. I was going to call and ask for new fenders but my husband said not to bother.

"Responsive customer service"

My trike came with a damaged seat. No problem; they were on it immediately and I had a replacement within a week.

"They took a little longer than what was…"

They took a little longer than what was said, but their response was immediate when they sent an email to find out what was happening with the product

"After receiving our new scooter both my…"

After receiving our new scooter both my husband and I are very happy with it.
We believe it’s going to give us years of easiness in staying active.
Thank you so much.

"I basically like the bike"

I basically like the bike! But I think a bit more instruction in assembly. New type of front tire assembly, not explained. Looking for cam lever/rod with adjusting plastic nut. Got new type rod with what looked like two plastic adjusting nuts and no cam lever. No instructions as to change and how to install. Get a C- for that. They did get back to me quickly, answering my e-maiin quick order. Took bike out for test ride, crossed fingers that front wheel wouldn't come off. Found out I know have a cadence sensor problem. Have to peddle 2 to 3 complete revolutions before peddle assist starts working. Like I said< "I like the bike," but all these little deals distracts from product.

"Wonderful service"

They had what I needed in stock and ready to go! Fast shipping time and packed really well. I would definitely reccommend Electricbyke.com!

Thank you!

"Excelente customer service- Beautiful bike"

Excelente customer service. Bill went above and beyond to help me and to be sure I was getting the right bike for my size, always responding to my multiple calls and emails, immediately! Very happy with the Bike and the support I received!
Thank a million Bill!

"Product is fine"

Product is fine, the delivery system is messed up. Held my package for over 2 weeks but customer service handled it. Happy with the product!

"I would HIGHLY recommend this company"

I would HIGHLY recommend this company. Bill was amazingly responsive and helpful.