"Top company to buy from!"

I ordered a Fluval Roma 200, from this store beginning of April. As anyone would be, I was a tad nervous about ordering a fish tank online. Nevertheless it arrived next day in perfect condition. Really pleased with the tank, the staff were helpful over the phone too when needing to ask some questions.

Top company to buy from!

"Poor Service. Will never use again"

I would not recommend this company at all. I still can't believe that the matter has not been resolved either!
The company comes across as very unprofessional & greedy.

I bought 3 items from this company for a Fluval edge aquarium. There was no delivery charge due to total amount of £79.77. In addition I had a small discount of £3.99 for signing up as a new customer.

I returned 1 item as it was the wrong size (I used tracked and sign for service that I paid for). I was hoping to buy the correct size item from this company once I received the refund.

Having checked with my bank, I found out that the amount refunded was incorrect. I was refunded £19.18. rather than £26.49 so I emailed Arran. Arran's response was that the postage cost would have been deducted from your original price paid as they would still have incurred this delivery charge.

Having explained to Arran that I actually bought 3 items and was only returning 1 item, he apologised for the error. ( The 2 other items I kept meant I would have been entitled to free delivery anyway).

I was surprised Arran hadn't checked beforehand and also how did they reach that figure deducted?? As I continued reading the email, to my shock, it said that the refund will be a slight shortfall of the total amount as the discount that was provided for the product item will need to be removed from the refund.

I responded to Arran & queried it. The small discount of £3.99 was for signing up . Until today I still have not received the outstanding refund of £7.31

Please be careful of this company. I certainly will not be buying anymore items from them!

"Excellent aquatic centre"

I have been going to Lincs Aquatics since the days it was in a lot smaller premises and usually it was just Barry.
However today we went to buy some fish and was dealt with by Liam, we have been served by Liam a few times now and he has a very good knowledge of fish, is very friendly and is very good at catching the fish, which with some people I have dealt with before, has been a very stressful situation for the fish.
Liam went above and beyond today with his customer relations and was very helpful, hopefully he stays and is happy in his job as the only negative thing really about Lincs Aquatics is the staff turnaround, quite often it is different people serving.

"Fluval Marina tank and cabinet"

I'm very pleased with my purchase of the Fluval Marina tank and cabinet. I ordered it and it was delivered efficiently the next day.

"No communication"

No communication or anything. Still waiting for order to be delivered if it is coming at all. Ignore delivery timescales as these are not honoured...

"Fantastic company ( quite rare )"

Fantastic company ( quite rare these days ) purchased a lovely water feature at an attractive price, delivery was quick with great comms, had a slight issue but was quickly resolved, thank you Aaron.

"Purchased an aquarium through their…"

Purchased an aquarium through their website. Great communication by them kept me up to date on delivery. Delivery was faultless and very pleased with aquarium. Highly recommend!

"Great aquatic centre "

Excellent service,very knowledgeable about fish and they are well looked after

"Excellent service"

Excellent service , personally delivered my salt today ? Just one little gripe it might be a good idea to keep the customers informed of their delivery but apart from that decent communication and service , Thanks guys .

"Have been expecting my parcel for over…"

Have been expecting my parcel for over a month now, I was told it was send out and still haven't received a reply for a refund or reason why it's not here 140 quid order aswell